A followup on this... On 07/10/2017 12:28, Paul Thornton wrote:
When we try that, B says there is an incompatible product on the line and they can't do anything about that. We need to talk to A to get it removed. Great, but due to the glacial speeds at which this stuff happens, the customer ends up with no broadband for a week or so if we do that.
It appears that A can't migrate the line from ADSL to FTTC either, despite the fact that the BTW checker says that FTTC is available.
My hunch is that this is an exchange line. Is there a canonical way that I can find this out authoritatively?
Thanks Paul.
