Hi Paul, What's the incompatible product? It sounds like they are doing a cease and re-provide..
Have you thought about investing in one or two 4G hotspots for the use of customers in the interim while their line transfers? Kind regards, Mike On 7 Oct 2017 12:29, "Paul Thornton" <[email protected]> wrote: Afternoon all, We have a bunch of xDSL lines with wholesale provider A, all of which are delivered by BTW (no unbundling). We're migrating them in chunks to wholesale provider B. Provider B has LLU for ADSL and uses BTW for FTTC. As a result, B can provide us with FTTC anywhere and ADSL where they have unbundled - this is absolutely fine for us because we tend to only use FTTC. For historical reasons, we have a couple of ADSL lines with A that are on exchanges that B hasn't unbundled, these need to migrate over - but that's OK because we want to upgrade to FTTC anyway. When we try that, B says there is an incompatible product on the line and they can't do anything about that. We need to talk to A to get it removed. Great, but due to the glacial speeds at which this stuff happens, the customer ends up with no broadband for a week or so if we do that. Is it really not possible to say "We wish to upgrade this ADSL service (ultimately provided by British Telecommunications PLC) to an FTTC service (ultimately provided by British Telecommunications PLC) and change wholesale provider at the same time"? Ta Paul.
