Hi Tejas,

Can also please send the corresponding xenserver logs /var/log/SMLog.
When this error is seen in the MS, at the same time take xenserver logs.
For this error xenserver logs will help.

What is the cloudstack version are you using ?

For your reference:
#find /opt/ -iname vhd-util
/opt/cloud/bin/vhd-util
#ls -l /opt/cloud/bin/vhd-util
-rwxr-xr-x 1 root root 318977 Sep 19  2012 /opt/cloud/bin/vhd-util


Thanks,
Jayapal

On 27-Nov-2014, at 4:18 PM, Tejas Sheth <tshet...@gmail.com>
 wrote:

> Hello Jayapal,
> 
> 
>   kindly find  cloudstack-management log link for pastebin.com
> 
> http://pastebin.com/VAgcfN05
> 
> Thanks.
> Tejas
> 
> On Thu, Nov 27, 2014 at 12:24 PM, Jayapal Reddy Uradi <
> jayapalreddy.ur...@citrix.com> wrote:
> 
>> Please share full length of logs in pastebin.com to get the reason for
>> failure of the systemvm.
>> Along with the MS logs also check the host logs (/var/log/SMLog).
>> 
>> Check systemvm.iso is present in the host.
>> 
>> Thanks,
>> Jayapal
>> 
>> 
>> On 27-Nov-2014, at 11:49 AM, Tejas Sheth <tshet...@gmail.com>
>> wrote:
>> 
>>> Hello Guyz,
>>> 
>>>  We are facing issue starting system VM. deployment is in production so
>>> really need your help. following is the log entry for the error and
>> detail
>>> of the issue is defiend in my previous mail trail.
>>> 
>>> 2014-11-26 21:45:31,516 ERROR [c.c.v.VirtualMachineManagerImpl]
>>> (secstorage-1:ctx-6761d068) Failed to start instance
>>> VM[SecondaryStorageVm|s-10-VM]
>>> 2014-11-26 21:46:01,499 ERROR [c.c.v.VirtualMachineManagerImpl]
>>> (secstorage-1:ctx-1085a3ab) Failed to start instance
>>> VM[SecondaryStorageVm|s-11-VM]
>>> 
>>> Catch Exception com.cloud.utils.exception.CloudRuntimeException for
>>> template +  due to com.cloud.utils.exception.CloudRuntimeException: can
>> not
>>> create vdi in sr 3e1f2113-438a-05e7-1b46-4c9b14d56144
>>> com.cloud.utils.exception.CloudRuntimeException: can not create vdi in sr
>>> 3e1f2113-438a-05e7-1b46-4c9b14d56144
>>> 2014-11-27 00:00:25,075 INFO  [o.a.c.s.v.VolumeServiceImpl]
>>> (secstorage-1:ctx-b64088a4) Unable to acquire lock on
>> VMTemplateStoragePool
>>> 684
>>> 
>>> 
>>> Exception while trying to start secondary storage vm
>>> com.cloud.exception.AgentUnavailableException: Resource [Host:2] is
>>> unreachable: Host 2: Unable to start instance due to null
>>> 2014-11-26 21:43:31,828 INFO  [c.c.s.s.SecondaryStorageManagerImpl]
>>> (secstorage-1:ctx-be9596e4) Unable to start secondary storage vm for
>>> standby capacity, secStorageVm vm Id : 6, will recycle it and start a new
>>> one
>>> 
>>> Appriciate an immidiate help for above issue.
>>> 
>>> 
>>> Thanks,
>>> Tejas
>>> 
>>> On Nov 27, 2014 1:51 AM, "Geoff Higginbottom" <
>>> geoff.higginbot...@shapeblue.com> wrote:
>>> 
>>>> Sorry Nux, but YES there are Customer Specific VLANs in a Security Group
>>>> enabled Advanced Zone.
>>>> 
>>>> When you create an Advanced Zone with Security Groups you initially
>> create
>>>> a 'default guest network' and you allocate a VLAN and IP range to this
>>>> network.  This is then used by System VMs and can also be used by all
>>>> Accounts.
>>>> 
>>>> However you can then, as a Root Admin, create additional Guest Networks
>>>> using the 'Offering for shared security group enabled networks' and
>>>> dedicate this to a Domain or an Account. When doing so you allocate a
>>>> different VLAN for each additional Guest Network.
>>>> 
>>>> The IP range allocated to each network can be either a true Public IP
>>>> range OR a Private IP range fronted by a Router/Firewall/Load Balancer
>> etc
>>>> but this will be outside of CloudStack control.
>>>> 
>>>> So to answer the original question it is possible to allocate a separate
>>>> VLAN to each Guest Network and if required to front this network with a
>>>> Load Balancer and Firewall to provide additional services, but you need
>> to
>>>> manage these devices separately so is not a typical configuration for a
>>>> Public Cloud, but could be used in a Private Cloud.
>>>> 
>>>> Kind Regards
>>>> 
>>>> Geoff Higginbottom
>>>> CTO / Cloud Architect
>>>> 
>>>> D: +44 20 3603 0542 | S: +44 20 3603 0540 | M: +447968161581
>>>> 
>>>> geoff.higginbot...@shapeblue.com | www.shapeblue.com |
>> Twitter:@shapeblue
>>>> 
>>>> ShapeBlue Ltd, 53 Chandos Place, Covent Garden, London, WC2N 4HS
>>>> 
>>>> 
>>>> ________________________________________
>>>> From: Nux! <n...@li.nux.ro>
>>>> Sent: 26 November 2014 10:46
>>>> To: users@cloudstack.apache.org
>>>> Subject: Re: security group and xenserver query
>>>> 
>>>> No, in Advanced Zone with SG - just like in Basic zone - there is no per
>>>> customer VLAN; there are no firewall, load balancer or additional NICs;
>>>> there is also no IPv6.
>>>> 
>>>> A VM will just get a public IP via DHCP and that's it, the customers are
>>>> isolated via "security groups" which is a fancy name for iptables rules.
>>>> 
>>>> Hope this clears it up.
>>>> 
>>>> --
>>>> Sent from the Delta quadrant using Borg technology!
>>>> 
>>>> Nux!
>>>> www.nux.ro
>>>> 
>>>> ----- Original Message -----
>>>>> From: "Tejas Sheth" <tshet...@gmail.com>
>>>>> To: users@cloudstack.apache.org
>>>>> Sent: Wednesday, 26 November, 2014 10:14:11
>>>>> Subject: Re: security group and xenserver query
>>>> 
>>>>> Thanks for simplification,
>>>>> so it means that each account will have seprate VLAN with its own
>> subnet
>>>>> and those VLANs will be created and configured in physical switch?
>>>>> 
>>>>> if architecture is above mentioned way configured then how can we
>> achieve
>>>>> NAT and loadbalancing?
>>>>> 
>>>>> Thanks
>>>>> Tejas
>>>>> 
>>>>> 
>>>>> On Wed, Nov 26, 2014 at 3:28 PM, Geoff Higginbottom <
>>>>> geoff.higginbot...@shapeblue.com> wrote:
>>>>> 
>>>>>> I like to think of Advanced Network with SG as simply multiple Basic
>>>>>> Networks, each on its own VLAN. You have the same features (or rather
>>>> lack
>>>>>> of) as you would with a Basic Zone, but you have multiple Guest
>>>> Networks.
>>>>>> 
>>>>>> Regards
>>>>>> 
>>>>>> Geoff Higginbottom
>>>>>> 
>>>>>> D: +44 20 3603 0542 | S: +44 20 3603 0540 | M: +447968161581
>>>>>> 
>>>>>> geoff.higginbot...@shapeblue.com
>>>>>> 
>>>>>> -----Original Message-----
>>>>>> From: Tejas Sheth [mailto:tshet...@gmail.com]
>>>>>> Sent: 26 November 2014 09:53
>>>>>> To: users@cloudstack.apache.org
>>>>>> Subject: Re: security group and xenserver query
>>>>>> 
>>>>>> so NAT and loadbalancers are not possible if we use security group?
>>>>>> 
>>>>>> so it meanse there will be no internal and external IPs for VMs. is it
>>>>>> correct?
>>>>>> 
>>>>>> On Wed, Nov 26, 2014 at 3:14 PM, Jayapal Reddy Uradi <
>>>>>> jayapalreddy.ur...@citrix.com> wrote:
>>>>>> 
>>>>>>> For SG networks there is no public network.
>>>>>>> We configure public ips for the guest network.
>>>>>>> 
>>>>>>> -Jayapal
>>>>>>> 
>>>>>>> On 26-Nov-2014, at 12:00 PM, Tejas Sheth <tshet...@gmail.com>
>>>>>>> wrote:
>>>>>>> 
>>>>>>>> Hello,
>>>>>>>> 
>>>>>>>> I have made the bridge configuration, but when i am selecting
>>>>>>>> advance zone. it is not showing public network configuration. only
>>>>>>>> guest and management is availabel. also internal CIDR ip
>>>>>>>> configuration is also not available.
>>>>>>>> i think it is cinverting to basic zone if we select security group
>>>>>>>> and xenserver as hypervisor.
>>>>>>>> 
>>>>>>>> Thanks
>>>>>>>> Tejas
>>>>>>>> 
>>>>>>>> On Tue, Nov 25, 2014 at 9:16 PM, Jayapal Reddy Uradi <
>>>>>>>> jayapalreddy.ur...@citrix.com> wrote:
>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> For 6.2 you no need to install CSP. My typo mistake in last mail.
>>>>>>>>> sysctl.conf is fine.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Thanks,
>>>>>>>>> Jayapal
>>>>>>>>> 
>>>>>>>>> On 25-Nov-2014, at 8:45 PM, Tejas Sheth <tshet...@gmail.com>
>>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>>> Thanks,
>>>>>>>>>> 
>>>>>>>>>> So can i take it as confirmation and proceed with only following
>>>>>>>>>> bridge configuration in xenserver 6.2?
>>>>>>>>>> 
>>>>>>>>>> # xe-switch-network-backend bridge
>>>>>>>>>> 
>>>>>>>>>> # vi /etc/sysctl.conf
>>>>>>>>>> net.bridge.bridge-nf-call-iptables = 1
>>>>>>>>>>  net.bridge.bridge-nf-call-ip6tables = 0
>>>>>>>>>>   net.bridge.bridge-nf-call-arptables = 1
>>>>>>>>>> 
>>>>>>>>>> # sysctl -p /etc/sysctl.conf
>>>>>>>>>> 
>>>>>>>>>> Require confirmation for sysctl.cnf configuration part.
>>>>>>>>>> 
>>>>>>>>>> Thanks and regards,
>>>>>>>>>> Tejas
>>>>>>>>>> 
>>>>>>>>>> On Tue, Nov 25, 2014 at 8:31 PM, Vadim Kimlaychuk <
>>>>>>>>> vadim.kimlayc...@elion.ee
>>>>>>>>>>> wrote:
>>>>>>>>>> 
>>>>>>>>>>> XenServer does not need any package to be expicitly installed.
>>>>>>>>>>> When
>>>>>>> you
>>>>>>>>>>> add host to CS it copies some files to the host itself and you
>>>>>>>>>>> don't
>>>>>>>>> need
>>>>>>>>>>> to bother about them usually.
>>>>>>>>>>> 
>>>>>>>>>>> Vadim.
>>>>>>>>>>> 
>>>>>>>>>>> -----Original Message-----
>>>>>>>>>>> From: Tejas Sheth [mailto:tshet...@gmail.com]
>>>>>>>>>>> Sent: Tuesday, November 25, 2014 4:52 PM
>>>>>>>>>>> To: users@cloudstack.apache.org
>>>>>>>>>>> Subject: security group and xenserver query
>>>>>>>>>>> 
>>>>>>>>>>> Hello Jayapal,
>>>>>>>>>>> 
>>>>>>>>>>> Thanks for reply, I have understood the bridge configuration part
>>>>>>>>>>> but can you clarify CSP package part.
>>>>>>>>>>> 
>>>>>>>>>>> if CSP package comes with xenserver 6.2 then do we need to
>>>>>>>>>>> install it explicitly?
>>>>>>>>>>> 
>>>>>>>>>>> It would be really helpful if you can send link to install CSP in
>>>>>>>>>>> xenserver 6.2 because CS 4.3 document do not have description for
>>>>>>>>> xenserver
>>>>>>>>>>> 6.2 CSP installation.
>>>>>>>>>>> ----------------------------------------------------------------
>>>>>>>>>>> Hi Tejas,
>>>>>>>>>>> 
>>>>>>>>>>> The network mode set to 'bridge' mode.
>>>>>>>>>>> #xe-switch-network-backend  bridge
>>>>>>>>>>> 
>>>>>>>>>>> I think Xenserver 6.2 comes with the CSP package, so you need to
>>>>>>> install
>>>>>>>>>>> it explicitly.
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Jayapal
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> On 25-Nov-2014, at 4:47 PM, Tejas Sheth <tshet...@gmail.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>>> Hello,
>>>>>>>>>>>> 
>>>>>>>>>>>> We are configuring advanced zone in cloudstack 4.3 in xenserver
>>>>>> 6.2.
>>>>>>>>>>>> we want to configure security group in advance zone. do we have
>>>>>>>>>>>> to do any special configuration in xenserver 6.2.
>>>>>>>>>>>> 
>>>>>>>>>>>> xenserver has default networking configuration.
>>>>>>>>>>>> 
>>>>>>>>>>>> Thanks and regards,
>>>>>>>>>>>> Tejas
>>>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>> Find out more about ShapeBlue and our range of CloudStack related
>>>> services
>>>>>> 
>>>>>> IaaS Cloud Design & Build<
>>>>>> http://shapeblue.com/iaas-cloud-design-and-build//>
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>> http://shapeblue.com/csforge/
>>>>> 
>>>>>> CloudStack Consulting<http://shapeblue.com/cloudstack-consultancy/>
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>>>>>> http://shapeblue.com/cloudstack-software-engineering/>
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>>>>>> http://shapeblue.com/cloudstack-infrastructure-support/>
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>>>>>> http://shapeblue.com/cloudstack-training/>
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