On 11/12/13 8:50 AM, John Meyer wrote:
On 11/11/2013 11:33 AM, Ken Springer wrote:
After using LO for awhile, I found and filed a couple of bugs/issues. I
wanted to contribute in the area of reporting issues, but I don't have
the knowledge to fix them. I didn't expect those problems to go to the
head of the line. But I *did* expect them to be put in the queue and
eventually fixed.
What I didn't like was being told my issues were not important. BS!
It's important to me.
Let's say you have a car, and every 4th time you go to use it, it won't
start. You take it to your mechanic, and each time you do, he tells you
"it's not important, he's got bigger problems to solve". Are you going
to continue to take it to that mechanic, or are you going to find a
different mechanic?
You didn't provide links to the bugs that you provided, so I really
can't tell if they're crashes every 4th time you start, "I don't like
where the mirror is placed", or something in between problems.
It never occurred to me someone would want the bug numbers. <G>
1. 44871
2. 44986
And yes
there is a right way to tell the customer that the issue is either not
one that you get to at this moment or that the majority prefer the
solution solved another way (usually it involves a suggestion of an
alternative technique).
But even though you treat the customer as if they are always right, that
does not mean that they are always right. Some things the customer is
wrong on.
Indeed, sometimes they are wrong. But, if you want them to return, they
are always right. :-)
Some things are out of budget for LO, and some things are
just preferred to be done another way. The choice has been put in your
court. You can use LO or you can find another office suite that meets
your needs depending upon the issue.
As I've posted, I am looking for an alternative, and have "candidates".
LOL
The best thing about LO is that
you don't have to drop one to take on another. And not even Microsoft
or Adobe would drop everything and start changing code just because one
user wants a change.
Changes are one animal, fixes are another.
Any company that did that would soon find itself
bankrupt.
--
Ken
Mac OS X 10.8.5
Firefox 24.0
Thunderbird 17.0.8
LibreOffice 4.1.2.3
--
To unsubscribe e-mail to: [email protected]
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted
