Barbara Duprey wrote:
John Kaufmann wrote:In a message dated 2009.11.15 16:49 -0500, Barbara Duprey wrote:I'm attaching a draft of a response for comments.Barbara, my comments, FWIW, are simply what I wrote earlier in this thread (post# 203513), attached here as a revision to your draft; all I did was put your paragraphs in a left-hand column, mine in the right-hand column.* I don't see any substantial difference between them except for the fact that the right-hand column is shorter. Sometimes brevity is beneficial. But it is your solution, so the wording is your call.[*BTW, when I formatted to two columns, I just took Writer's default, which was two columns of equal width with no space between. When I saw the result, I tried to go back and reformat the columns to add a little space - and found it perversely difficult to do. Even with the two-column block highlighted, Writer did not recognize them, and attempts to specify two columns with a space just resulted in creating a /new/ two-column block below the original. So I gave it up, recognizing that there's yet another thing I need to learn about OO: how to edit a column format in Writer. Foiled again.]JohnJohn, in no way do I "own" the wording of this response -- I'm just one of the more involved participants, as are you. And I agree that brevity here is desirable. But there are some differences I see as substantial, so let's discuss them.* The fact that the responses come from volunteers, not a paid support staff, I think is significant -- most of these people will be unaware of that, and many may have been directed to the list as paid support from one of the rogue sites that sell OOo. I think this knowledge will color all their further dealings with the list. * They need to be aware that a single users-thread message will probably not be sufficient. If that isn't explicitly stated, they may well think that they will continue to get new copies of the digest whenever a new message is posted (and I really wish that were so!). * The terminology of "digest," "thread," "post" is very likely to be unfamiliar. Hence my description of what to expect. * Reading each message from its attached file is more cumbersome than reading the inline messages, and there may well be no need for them ever to open an attachment. If they get their answer with no need to follow up, why complicate things for them? * As we've seen elsewhere on this thread, depending on the person's mail client and the environment from which they are posting, the attachments may not be passed on, and even the digest message may be blocked. They need to have information about what to do in that case, hence my reference to a linked article. * The most natural action for most people is Reply; that will work from an attachment, as I described, as will Reply All. But I think they need to be warned not to reply (either way) to the digest message -- that would just go to users-help. I'll work on the draft some more to trim it down, though.
OK, I've got another draft here (mine on the left, John's on the right). Very little difference in size, now, and I think all the essential points are covered. Comments?
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