On Saturday 27 January 2007 6:57 am, CPHennessy wrote:
> Hi all,
>
> I'd like to remind everyone of a few simple points which may help
> new users get the most out of our answers:
>
> 1) We should CC: the posters of messages that contain a
> "Delivered-to: moderator" header since they are from users who are
> not subscribed and thus they would otherwise not see our responses.
> Frequently these emails also have "[moderated]" in their subject
> line.
>
> 2) For many new users they are not always the most comfortable at
> using the internet nor email
>
> 3) Many will not even know that [email protected] is a mailing
> list, nor even how a mailing list works
>
> 4) So we need to be patient and polite in our responses
>
> 5) For FAQs we should redirect the users to the appropriate web
> pages at
>
> http://user-faq.openoffice.org or
> http://documentation.openoffice.org
>
> 6) For development related email we should redirect the users email
> advising them to subscribe to the mailing list to
>
> dev@<the-appropriate-project>.openoffice.org
>
> 7) Ignore trolls i.e. those with the "na-na MSWord is better than
> OOo and always will be!" attribute or similar as they serve no
> useful purpose
>
> 8) Adhere to the usual Netiquette
>
> Note 1 : So how do I know if someone is not subscribed ?
> That is easy : there is a field in every email on this list called
> "Delivered-to". For subscribed users it will show your email
> address. For unsubscribed users, there will be two "Delievered-to"
> fields, the one as described above, and a second one with the value
> "moderator". Any email delivered to the moderator and then to the
> list, means that the email was from an unsubscribed user and
> therefore you should try to CC: that user. Many people use their
> email tool to filter the users@ emails so that those with the field
> "Delivered-to" with a value of "moderator" get flagged to indicate
> that they should be treated specially.
>
> Regards
May I add one more?
9) Please look at the top of the email for To and CC headings. If a CC
is listed and you feel the OP needs to know what you are writing,
please make sure to CC the OP (original poster) as well.
Dan
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