Hi,
Thank you for the information, but I have approximately 150 gig free space. Do you have any other suggestions. Regards, Doug Smith Douglas B. Smith 613 Old Healesville Road, Healesville. Vic. 3777 Tel. 03 5962 5900 Fax. 03 5962 5406 Mobile 0427 555 121 Email [EMAIL PROTECTED] DISCLAIMER: This e-mail, including all attachments, is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. Any personal or sensitive information contained in this e-mail and/or attachments must be handled in accordance with Commonwealth and/or State privacy laws as applicable. If you have received it in error, please notify the sender by reply e-mail and you must not disclose, distribute, copy or use the information contained in this e-mail or attachments. Please delete it from your system. Thank you. P please consider the environment before printing this email From: Harold Fuchs [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 13, 2008 7:36 PM To: [email protected] Cc: [EMAIL PROTECTED] Subject: Re: [users] [moderated] - Internal Error 2731 2008/8/13 Harold Fuchs <[EMAIL PROTECTED]> === Begin original message==== 2008/8/12 Douglas B Smith <[EMAIL PROTECTED]> Hi, I have downloaded OpenOffice (x2 times) and when I go to install it gives Internal Error 2731.0 and will not proceed. Regards, Doug Smith <snipped personal details> ==== End original message === Googling "Internal error 2731" found many entries. The most interesting of the few I looked at was http://msdn.microsoft.com/en-us/library/aa372835.aspx which gives a list of the error codes generated by the Windows Installer. Scrolling down to the entry for 2731 led to http://msdn.microsoft.com/en-us/library/aa368050(VS.85).aspx <http://msdn.microsoft.com/en-us/library/aa368050%28VS.85%29.aspx> which talks about Cost Initialisiation and this in turn led to http://msdn.microsoft.com/en-us/library/aa368593(VS.85).aspx <http://msdn.microsoft.com/en-us/library/aa368593%28VS.85%29.aspx> about File Costing which is "the process of determining the total disk space requirements for an installation" Basically it would appear that you don't have enough space to install the software on the disk you chose (C drive?). The System Requirements part of the Installation Instructions for OpenOffice.org say "At least 800 Mbytes available disk space for a default install (including a JRE) via download. After installation and deletion of temporary installation files, OpenOffice.org will use approximately 440 Mbytes disk space." On a secondary point: I don't know why but your original message arrived as a blank e-mail with two identical attachments. Each attachment contained the text of your message. For reasons of security the software that manages the message traffic on this list normally strips attachments so you would be well advised not to send messages like this in the future. Instead, please just type your message into the e-mail. If you want to show "exhibits" please upload them to a web site somewhere and provide the appropriate link(s). -- Harold Fuchs London, England Please reply *only* to [email protected] Seems I might owe you an apology. On thinking about and then re-reading the details of error 2731 in the first web site I pointed you at the error seems to be caused by Windows not being able to initialise the Selection Manager which is required for File Costing. This in turn implies that there is something rather seriously wrong with your Windows installation. Either that or some other piece of software is misinforming you. One common cause of installation problems (not just with OpenOffice.org) is that Antivirus (AV) and/or Firewall (FW) software believes the file being installed is malware. Please try the following: 1. Disconnect your computer completely from the internet - pull the modem/router plug from the phone socket. 2. Disable your AV and FW (Windows Firewall ?). 3. Run the installation procedure. You won't be able to register OpenOffice because you don't have an internet connection so just say "register later". 4. Re-enable AV and FW. 5. Re-connect to the internet - never leave your computer connected to the net if your AV and FW are not both running properly. If this doesn't help, and if you do actually have enough disk space, come back here with details and we'll have another think. Oh, and please say which version of Windows you are using. -- Harold Fuchs London, England Please reply *only* to [email protected] E-mail message checked by Spyware Doctor (6.0.0.362) Database version: 5.10460 http://www.pctools.com/spyware-doctor-antivirus/ <http://www.pctools.com/en/spyware-doctor-antivirus/> E-mail message checked by Spyware Doctor (6.0.0.362) Database version: 5.10460 http://www.pctools.com/en/spyware-doctor-antivirus/
