On 13/08/2008 11:37, Douglas B Smith wrote:
Hi,
Thank you for the information, but I have approximately 150 gig free space. Do
you have any other suggestions.
What happened when you did the install *after* having turned off your
antivirus and firewall software as I suggested in my second note to you?
I quote:
Seems I might owe you an apology. On thinking about and then re-reading the
details of error 2731 in the first web site I pointed you at the error seems to
be caused by Windows not being able to initialise the Selection Manager which
is required for File Costing. This in turn implies that there is something
rather seriously wrong with your Windows installation. Either that or some
other piece of software is misinforming you. One common cause of installation
problems (not just with OpenOffice.org) is that Antivirus (AV) and/or Firewall
(FW) software believes the file being installed is malware. Please try the
following:
1. Disconnect your computer completely from the internet - pull the
modem/router plug from the phone socket.
2. Disable your AV and FW (Windows Firewall ?).
3. Run the installation procedure. You won't be able to register OpenOffice because you
don't have an internet connection so just say "register later".
4. Re-enable AV and FW.
5. Re-connect to the internet - never leave your computer connected to the net
if your AV and FW are not both running properly.
If this doesn't help, and if you do actually have enough disk space, come back
here with details and we'll have another think. Oh, and please say which
version of Windows you are using.
=== end quote ===
--
Harold Fuchs
London, England
Please reply *only* to [email protected]
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