Hi Adam, Check your image grouping and be sure that whatever image you're attempting to reserve/update is in a group that has access to one or more "computers."
- Manage Images --> Edit Image Grouping (make sure target image is in a group you're using) - Manage Images --> Edit Image Mapping (make sure the group is mapped to a computer group) - Manage Computers --> Edit Computer Grouping (make sure that at least one computer is in the computer group to which you mapped the image) Permissions in VCL are very three-dimensional and web-like, which means you have to visit 2 different screens in order to connect all the dots. I like to use the "Checkbox Grid" tab on all the screens I mentioned above -- it's much easier to visualize all the relationships at a glance (except on exceptionally large VCL implementations). Regards, Mike -- *Mike Haudenschild* Education Systems Manager Longsight Group (740) 599-5005 x809 m...@longsight.com www.longsight.com On Mon, Jun 11, 2012 at 2:04 PM, Hechler, Adam <hec...@rpi.edu> wrote: > Hello again,**** > > ** ** > > Well, we’ve run across another stumbling block that I hope someone can > help with. We’ve been able to reproduce it using the same steps so I have > to assume this would be simple for someone to answer.**** > > ** ** > > Windows XP image**** > > ** ** > > Manage Images –> Create/Update an Image -> Reservation ** ** > > RDP into Image (XP), update software, install new packages, etc.**** > > Back to Current Reservation –> Create/Update Image -> Update Existing Image > **** > > (at this point we get the “Update Image” screen telling us that once the > image creation is completed that we should create a new reservation, test > the environment, go back to Current Reservations screen, click End, then > Make this the production revision)**** > > So we get the email that Image Updated Successfully**** > > Go into New Reservation**** > > Connect to XP and take a look around. I need to install some more packages. > **** > > Come back to Current Reservations and click End**** > > But instead of making production revision, we choose just End the > reservation (I have more to do to it).**** > > ** ** > > Gog into Manage Images –> Create/Update an Image -> Reservation again**** > > Choose the latest revision**** > > This time we get a screen telling us that the time requested is not > available and we need to choose a time from the green blocks. The whole > page is green blocks. No matter what we click on it takes us back the > reservation screen which repeats the cycle. **** > > ** ** > > There must be a way to get back into that revision, no? ** ** > > ** ** > > Thanks,**** > > Adam Hechler**** > > Senior Analyst /**** > > PC Systems Administrator**** > > hec...@rpi.edu**** > > (860) 548-2446**** > > Rensselaer at Hartford**** > > ** ** > > ** ** > > ** ** >
