Christin et al,
I really want to thank you for bringing this to our attention. Here is my
response. I am already upset with another company so this didn’t help but I am
one to speak my mind and here is what I had to say.
Hello there,
I understand that another one of your people from the blind community has
already wrote you. I think that you guys are very inconsiderate and I would
not review your app due to the fact that you don’t feel that Voiceover support
is important. Why should I feel that your app is important to my daily needs.
I don’t want any sales tactics I have heard them all. I want the same support
as anyone else would get.
Secondly, I am a developer on IOS platforms and there is no reason you
could not make an option to at least scan those with some great accuracy in to
an rtf document. I really feel your a lowsy company and never come knocking on
my door until you have made your app acessible to everyone.
Scott Berry
> On Feb 19, 2016, at 8:31 AM, Christine Grassman <[email protected]>
> wrote:
>
>
> Dear All:
>
> Issuu is an app which provides access to millions of magazines, newsletters,
> etc., on virtually any topic you can think of. My son, who is also a
> VoiceOver user, wanted to access his high school’s newspaper which is on the
> platform. However, it is in an image pdf. Furthermore, trying to get around
> the app is nightmarish, and it does not appear that any of the available
> resources is accessible.
> I wrote to their support center, and this is the response I received. My
> response to that unhelpful response is first, with the response in the
> middle, with my original message at the bottom. I think this is absolutely
> something which should be available to those who use screen readers. If
> others agree, I think we should bombard them with requests to make their
> platform accessible.
> Christine
>
>
>> Begin forwarded message:
>>
>> From: "Christine Grassman (issuu Support Team)" <[email protected]
>> <mailto:[email protected]>>
>> Subject: Update from issuu Support Re: Poor VoiceOver accessibility
>> Date: February 19, 2016 at 10:16:27 AM EST
>> To: Christine Grassman <[email protected]
>> <mailto:[email protected]>>
>> Reply-To: issuu Support Team <[email protected] <mailto:[email protected]>>
>>
>> ## Please do not write below this line ##
>>
>>
>> Christine Grassman
>> Feb 19, 16:16
>>
>> With all due respect, there is no excuse for this. Apple makes available to
>> developers, free of charge, guidelines for making apps accessible. There's
>> absolutely no reason not to do this.
>> Christine
>>
>> Sent from my iPhone
>>
>>
>>
>> Angel (Help Center)
>> Feb 19, 11:51
>>
>> Hi Christine,
>>
>> Unfortunately we don't have a way for those with visual impairments to use
>> screen reading technology or have a way to make our site accessible at this
>> time. We also haven't been informed of any plans to add that functionality
>> any time soon. I'm so very sorry about that.
>>
>> If we do introduce this functionality at any point, we will put up an
>> announcement on our blog (blog.issuu.com <http://blog.issuu.com/>) and on
>> our help center (help.issuu.com <http://help.issuu.com/>), so please do keep
>> checking these places for updates.
>>
>> Please don't hesitate to write back if you have any other questions, and
>> we'd be happy to assist you.
>>
>> Best regards,
>> Angel
>>
>> issuu is on iOS <http://bit.ly/issuuonios> and Android
>> <http://bit.ly/IssuuOnAndroid>.
>>
>> To learn more about issuu, please visit our Help Center
>> <http://help.issuu.com/hc/en-us>.
>>
>>
>>
>>
>> Christine Grassman
>> Feb 15, 22:42
>>
>> I am blind, as are my children. We use iPhones with VoiceOver accessibility
>> to access text. I am deeply disappointed that Issuu is not voiceover
>> accessible. Only some features are accessible, and one cannot find and read
>> magazines. In this day and age, this is unacceptable. Information should be
>> accessible to us just as to others.
>> There is no reason why the text of your millions of publications should not
>> be accessible using a screen reader. I hope that you will address this as
>> quickly as possible.
>> Christine Grassman
>>
>> Sent from my iPhone
>>
>>
>> This email is a service from Help Center. Delivered by Zendesk
>> <http://www.zendesk.com/>.
>> [J5P6X7-GL7J]
>
>
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