time to hit their ratings system and then shotgun it all over Facebook and twitter. they cannot easily ignore that.
-eric On Feb 19, 2016, at 11:24 AM, Scott Berry wrote: > True enough. I just got the same message Christine got so I think they have > now made a canned message available so that they don’t have to work at > answering our emails. > > >> On Feb 19, 2016, at 11:02 AM, Cristóbal <[email protected]> wrote: >> >> Short of flooding their app with poor ratings in the app store and >> reaching out via their various social media contacts to put it out there >> that the accessibility support of the app and interest in making it >> accessible is lacking, there’s probably not much that can be done other >> than to perhaps look for an alternative. >> Maybe with enough crappy ratings and public complaints, this issue might >> get more attention by the developers or whoever is in charge of its design. >> >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Christine Grassman >> Sent: Friday, February 19, 2016 7:31 AM >> To: [email protected] >> Subject: Unacceptable Response from Issuu Support Team Regarding VoiceOver >> Accessibility >> >> >> Dear All: >> >> Issuu is an app which provides access to millions of magazines, newsletters, >> etc., on virtually any topic you can think of. My son, who is also a >> VoiceOver user, wanted to access his high school’s newspaper which is on the >> platform. However, it is in an image pdf. Furthermore, trying to get around >> the app is nightmarish, and it does not appear that any of the available >> resources is accessible. >> I wrote to their support center, and this is the response I received. My >> response to that unhelpful response is first, with the response in the >> middle, with my original message at the bottom. I think this is absolutely >> something which should be available to those who use screen readers. If >> others agree, I think we should bombard them with requests to make their >> platform accessible. >> Christine >> >> >> >> Begin forwarded message: >> >> From: "Christine Grassman (issuu Support Team)" <[email protected]> >> Subject: Update from issuu Support Re: Poor VoiceOver accessibility >> Date: February 19, 2016 at 10:16:27 AM EST >> To: Christine Grassman <[email protected]> >> Reply-To: issuu Support Team <[email protected]> >> >> ## Please do not write below this line ## >> >> >> Christine Grassman >> Feb 19, 16:16 >> >> With all due respect, there is no excuse for this. Apple makes available to >> developers, free of charge, guidelines for making apps accessible. There's >> absolutely no reason not to do this. >> Christine >> >> Sent from my iPhone >> >> >> >> Angel (Help Center) >> Feb 19, 11:51 >> >> Hi Christine, >> >> Unfortunately we don't have a way for those with visual impairments to use >> screen reading technology or have a way to make our site accessible at this >> time. We also haven't been informed of any plans to add that functionality >> any time soon. I'm so very sorry about that. >> >> If we do introduce this functionality at any point, we will put up an >> announcement on our blog (blog.issuu.com) and on our help center >> (help.issuu.com), so please do keep checking these places for updates. >> >> Please don't hesitate to write back if you have any other questions, and >> we'd be happy to assist you. >> >> Best regards, >> Angel >> >> issuu is on iOS and Android. >> >> To learn more about issuu, please visit our Help Center. >> >> >> >> Christine Grassman >> Feb 15, 22:42 >> >> I am blind, as are my children. We use iPhones with VoiceOver accessibility >> to access text. I am deeply disappointed that Issuu is not voiceover >> accessible. Only some features are accessible, and one cannot find and read >> magazines. In this day and age, this is unacceptable. Information should be >> accessible to us just as to others. >> There is no reason why the text of your millions of publications should not >> be accessible using a screen reader. I hope that you will address this as >> quickly as possible. >> Christine Grassman >> >> Sent from my iPhone >> >> >> This email is a service from Help Center. Delivered by Zendesk. >> [J5P6X7-GL7J] >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - >> you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - >> you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
