True enough. I just got the same message Christine got so I think they have now made a canned message available so that they don’t have to work at answering our emails.
> On Feb 19, 2016, at 11:02 AM, Cristóbal <crismuno...@gmail.com> wrote: > > Short of flooding their app with poor ratings in the app store and > reaching out via their various social media contacts to put it out there > that the accessibility support of the app and interest in making it > accessible is lacking, there’s probably not much that can be done other > than to perhaps look for an alternative. > Maybe with enough crappy ratings and public complaints, this issue might get > more attention by the developers or whoever is in charge of its design. > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf > Of Christine Grassman > Sent: Friday, February 19, 2016 7:31 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Unacceptable Response from Issuu Support Team Regarding VoiceOver > Accessibility > > > Dear All: > > Issuu is an app which provides access to millions of magazines, newsletters, > etc., on virtually any topic you can think of. My son, who is also a > VoiceOver user, wanted to access his high school’s newspaper which is on the > platform. However, it is in an image pdf. Furthermore, trying to get around > the app is nightmarish, and it does not appear that any of the available > resources is accessible. > I wrote to their support center, and this is the response I received. My > response to that unhelpful response is first, with the response in the > middle, with my original message at the bottom. I think this is absolutely > something which should be available to those who use screen readers. If > others agree, I think we should bombard them with requests to make their > platform accessible. > Christine > > > > Begin forwarded message: > > From: "Christine Grassman (issuu Support Team)" <feedb...@issuu.com > <mailto:feedb...@issuu.com>> > Subject: Update from issuu Support Re: Poor VoiceOver accessibility > Date: February 19, 2016 at 10:16:27 AM EST > To: Christine Grassman <cgrassman1...@gmail.com > <mailto:cgrassman1...@gmail.com>> > Reply-To: issuu Support Team <feedb...@issuu.com <mailto:feedb...@issuu.com>> > > ## Please do not write below this line ## > > > Christine Grassman > Feb 19, 16:16 > > With all due respect, there is no excuse for this. Apple makes available to > developers, free of charge, guidelines for making apps accessible. There's > absolutely no reason not to do this. > Christine > > Sent from my iPhone > > > > Angel (Help Center) > Feb 19, 11:51 > > Hi Christine, > > Unfortunately we don't have a way for those with visual impairments to use > screen reading technology or have a way to make our site accessible at this > time. We also haven't been informed of any plans to add that functionality > any time soon. I'm so very sorry about that. > > If we do introduce this functionality at any point, we will put up an > announcement on our blog (blog.issuu.com <http://blog.issuu.com/>) and on our > help center (help.issuu.com <http://help.issuu.com/>), so please do keep > checking these places for updates. > > Please don't hesitate to write back if you have any other questions, and we'd > be happy to assist you. > > Best regards, > Angel > > issuu is on iOS <http://bit.ly/issuuonios> and Android > <http://bit.ly/IssuuOnAndroid>. > > To learn more about issuu, please visit our Help Center > <http://help.issuu.com/hc/en-us>. > > > > Christine Grassman > Feb 15, 22:42 > > I am blind, as are my children. We use iPhones with VoiceOver accessibility > to access text. I am deeply disappointed that Issuu is not voiceover > accessible. Only some features are accessible, and one cannot find and read > magazines. In this day and age, this is unacceptable. Information should be > accessible to us just as to others. > There is no reason why the text of your millions of publications should not > be accessible using a screen reader. I hope that you will address this as > quickly as possible. > Christine Grassman > > Sent from my iPhone > > > This email is a service from Help Center. Delivered by Zendesk > <http://www.zendesk.com/>. > [J5P6X7-GL7J] > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com>. > Visit this group at https://groups.google.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com>. > Visit this group at https://groups.google.com/group/viphone > <https://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- The following information is important for all members of the V iPhone list. 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