TalkBack has 1,000,000,000 - 5,000,000,000 installs: https://play.google.com/store/apps/details?id=com.google.android.marvin.talkback&hl=en On Sun, Feb 21, 2016 at 5:14 PM Kevin Chao <kevincha...@gmail.com> wrote:
> This is a similar story to: > http://www.applevis.com/blog/advocacy-ios-apps-opinion/accessibility-not-feature-and-developers-should-never-treat-it-such > > On Sun, Feb 21, 2016 at 3:04 PM Richard Turner < > richardturne...@outlook.com> wrote: > >> >> Here is a little longer response with a suggestion of how to get people >> to vote on the idea at the end. >> >> [image: Morgan] >> >> *Morgan* (Help Center) >> >> Feb 19, 19:34 >> >> Hi Richard, >> >> Thank you for sending this in. I appreciate your candid opinion about >> this, and I definitely understand your not wanting to us our app if we >> don't provide voiceover support. >> >> As I just mentioned to Scott, another user who mentioned that you would >> be writing in, unfortunately at this time we haven't been informed of any >> plans to add that functionality any time soon. I'm so very sorry about that. >> >> I'd be happy to add this request to the feature request list that we >> share with the product team. >> >> If we do introduce this functionality at any point, we will put up an >> announcement on our blog (blog.issuu.com) and on our help center ( >> help.issuu.com), so please do keep checking these places for updates. >> >> My team adds tags to all feature requests for specific features (for >> customers who write in as well as any who post on our community forums), >> and we do email them when the feature goes live. >> >> I would also recommend that you add this on our Feature Requests >> <http://help.issuu.com/forums/22783268-Got-a-feature-idea-Do-share-> forum >> so other users can vote on it and add their voice to this request. >> >> Thank you once again, and don't hesitate to write back if you have any >> other comments, or visit our helpcenter at help.issuu.com. >> >> Sincerely, >> Morgan >> >> >> >> (Sent from my iPhone 5S) >> >> On Feb 19, 2016, at 11:05 AM, Eric Oyen <eric.o...@icloud.com> wrote: >> >> time to hit their ratings system and then shotgun it all over Facebook >> and twitter. they cannot easily ignore that. >> >> -eric >> >> On Feb 19, 2016, at 11:24 AM, Scott Berry wrote: >> >> True enough. I just got the same message Christine got so I think they >> have now made a canned message available so that they don’t have to work at >> answering our emails. >> >> >> >> On Feb 19, 2016, at 11:02 AM, Cristóbal <crismuno...@gmail.com> wrote: >> >> >> Short of flooding their app with poor ratings in the app store and >> reaching out via their various social media contacts to put it out there >> that the accessibility support of the app and interest in making it >> accessible is lacking, there’s probably not much that can be done other >> than to perhaps look for an alternative. >> >> Maybe with enough crappy ratings and public complaints, this issue might >> get more attention by the developers or whoever is in charge of its design. >> >> >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com >> <viphone@googlegroups.com>] On Behalf Of Christine Grassman >> >> Sent: Friday, February 19, 2016 7:31 AM >> >> To: viphone@googlegroups.com >> >> Subject: Unacceptable Response from Issuu Support Team Regarding >> VoiceOver Accessibility >> >> >> >> Dear All: >> >> >> Issuu is an app which provides access to millions of magazines, >> newsletters, etc., on virtually any topic you can think of. My son, who is >> also a VoiceOver user, wanted to access his high school’s newspaper which >> is on the platform. However, it is in an image pdf. Furthermore, trying to >> get around the app is nightmarish, and it does not appear that any of the >> available resources is accessible. >> >> I wrote to their support center, and this is the response I received. My >> response to that unhelpful response is first, with the response in the >> middle, with my original message at the bottom. I think this is absolutely >> something which should be available to those who use screen readers. If >> others agree, I think we should bombard them with requests to make their >> platform accessible. >> >> Christine >> >> >> >> >> Begin forwarded message: >> >> >> From: "Christine Grassman (issuu Support Team)" <feedb...@issuu.com> >> >> Subject: Update from issuu Support Re: Poor VoiceOver accessibility >> >> Date: February 19, 2016 at 10:16:27 AM EST >> >> To: Christine Grassman <cgrassman1...@gmail.com> >> >> Reply-To: issuu Support Team <feedb...@issuu.com> >> >> >> ## Please do not write below this line ## >> >> >> >> Christine Grassman >> >> Feb 19, 16:16 >> >> >> With all due respect, there is no excuse for this. Apple makes available >> to developers, free of charge, guidelines for making apps accessible. >> There's absolutely no reason not to do this. >> >> Christine >> >> >> Sent from my iPhone >> >> >> >> >> Angel (Help Center) >> >> Feb 19, 11:51 >> >> >> Hi Christine, >> >> >> Unfortunately we don't have a way for those with visual impairments to >> use screen reading technology or have a way to make our site accessible at >> this time. We also haven't been informed of any plans to add that >> functionality any time soon. I'm so very sorry about that. >> >> >> If we do introduce this functionality at any point, we will put up an >> announcement on our blog (blog.issuu.com) and on our help center ( >> help.issuu.com), so please do keep checking these places for updates. >> >> >> Please don't hesitate to write back if you have any other questions, and >> we'd be happy to assist you. >> >> >> Best regards, >> >> Angel >> >> >> issuu is on iOS and Android. >> >> >> To learn more about issuu, please visit our Help Center. >> >> >> >> >> Christine Grassman >> >> Feb 15, 22:42 >> >> >> I am blind, as are my children. We use iPhones with VoiceOver >> accessibility to access text. I am deeply disappointed that Issuu is not >> voiceover accessible. Only some features are accessible, and one cannot >> find and read magazines. In this day and age, this is unacceptable. >> Information should be accessible to us just as to others. >> >> There is no reason why the text of your millions of publications should >> not be accessible using a screen reader. I hope that you will address this >> as quickly as possible. >> >> Christine Grassman >> >> >> Sent from my iPhone >> >> >> >> This email is a service from Help Center. 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