Thank you, we've done all that, and actually tom was already in there, so we 
weren't adding voices. Wayne was able to change the voice last month on one of 
the phones and even on that one we can't change it again to another voice. 
Thank you if anyone else knows what we could be missing.
  ----- Original Message ----- 
  From: Sieghard Weitzel 
  To: [email protected] 
  Sent: Saturday, April 21, 2018 8:11 AM
  Subject: RE: need some more help with switching voices doing all the steps 
voice doesn't change,


  I assume you somehow are missing a step. Are you changing the default voice 
or are you adding a second voice? If you are adding Tom as a second voice then 
after you have done so you need to turn the rotor to languages and flick up or 
down to select it. Otherwise maybe give Apple Accessibility a call and see if 
they can walk you through it step by step over the phone.

   

   

  From: [email protected] <[email protected]> On Behalf Of Arlene
  Sent: Friday, April 20, 2018 4:06 PM
  To: [email protected]
  Subject: Re: need some more help with switching voices doing all the steps 
voice doesn't change,

   

  This is so strange, Michelle, and, Barb, we did everything you both said to 
do, and it's troubling the voice isn't changing. If anyone has any idea what 
could be wrong, and what to do, please let me know. I'm also going to check on 
apple vis, of which I did get the same directions. I just want to see if 
there's any more information on there that might be helpful. Thank you again, 
Barb, and Michelle.

   

  Arlene

    ----- Original Message ----- 

    From: Michelle Hurdt 

    To: [email protected] 

    Sent: Friday, April 20, 2018 3:06 PM

    Subject: Re: need help with switching voices

     

     

    Hi,

     

    Once I go to settings. I go to general, double tap on accessibility, then 
double tap on voiceover, double tap on speech, double tap  on voice, than 
double tap download button  next to Tom. Once Tom is downloaded double tap on 
Tom and double tap on top in hats. Then Tom should be speeking. I hope this 
helps you.

     

    Take care,

    Nichelle Hurdt 

    Sent from my iPhone


    On Apr 19, 2018, at 3:34 PM, Arlene <[email protected]> wrote:

      Thank you, but we all ready did that and it's not changing.

        ----- Original Message ----- 

        From: Sieghard Weitzel 

        To: [email protected] 

        Sent: Thursday, April 19, 2018 3:38 PM

        Subject: RE: need help with switching voices

         

        Change it to Tom and if it doesn’t stick turn Voiceover off and back on 
with a triple press of the home button and see if that helps.

        From: [email protected] <[email protected]> On Behalf Of 
Arlene
        Sent: Thursday, April 19, 2018 12:46 PM
        To: [email protected]
        Subject: need help with switching voices

        We were attempting to change the voice to the tom voice from Samantha. 
The tom voice is selected but it won't change. We were able to do it the other 
day but it was a bit difficult to do. once you choose another voice, and then 
have Samantha has the voice does it some how get more difficult to change 
voices? Or are we missing something? Thanks for the assistance with this as 
we're still pretty new to the iphone.

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