You would really need to post a message explaining step-by-step what you do.
The only thing that is obvious to me is that you obviously are in Voiceover 
Settings when you start, but I would start here and put down things like 1. 
Double tap on Speech, 2. Double tap on Voice etc.
Also, point out what it currently says, e.g. I use Samantha Enhanced so when I 
swipe to “Voice” after tapping on “Speech”, Voiceover says “Voice, Samantha 
Enhanced button”.
Lastly, let us know what you are trying to do, here are the 3 options you have:
1. Do you want to change your default voice from whatever it is now to Tom 
Enhanced without adding a second voice?
2. Do you want Tom Enhanced to be your default voice and have another voice 
available as a second option which you can choose with the language rotor?
3. Do you want another voice to be the default and have Tom Enhanced as a 
second voice which you can choose with the language rotor?

Regards,
Sieghard

From: [email protected] <[email protected]> On Behalf Of Arlene
Sent: Tuesday, April 24, 2018 1:05 AM
To: [email protected]
Subject: Re: need some more help with switching voices doing all the steps 
voice doesn't change,

Thank you, we've done all that, and actually tom was already in there, so we 
weren't adding voices. Wayne was able to change the voice last month on one of 
the phones and even on that one we can't change it again to another voice. 
Thank you if anyone else knows what we could be missing.
----- Original Message -----
From: Sieghard Weitzel<mailto:[email protected]>
To: [email protected]<mailto:[email protected]>
Sent: Saturday, April 21, 2018 8:11 AM
Subject: RE: need some more help with switching voices doing all the steps 
voice doesn't change,

I assume you somehow are missing a step. Are you changing the default voice or 
are you adding a second voice? If you are adding Tom as a second voice then 
after you have done so you need to turn the rotor to languages and flick up or 
down to select it. Otherwise maybe give Apple Accessibility a call and see if 
they can walk you through it step by step over the phone.


From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf Of Arlene
Sent: Friday, April 20, 2018 4:06 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: need some more help with switching voices doing all the steps 
voice doesn't change,

This is so strange, Michelle, and, Barb, we did everything you both said to do, 
and it's troubling the voice isn't changing. If anyone has any idea what could 
be wrong, and what to do, please let me know. I'm also going to check on apple 
vis, of which I did get the same directions. I just want to see if there's any 
more information on there that might be helpful. Thank you again, Barb, and 
Michelle.

Arlene
----- Original Message -----
From: Michelle Hurdt<mailto:[email protected]>
To: [email protected]<mailto:[email protected]>
Sent: Friday, April 20, 2018 3:06 PM
Subject: Re: need help with switching voices


Hi,

Once I go to settings. I go to general, double tap on accessibility, then 
double tap on voiceover, double tap on speech, double tap  on voice, than 
double tap download button  next to Tom. Once Tom is downloaded double tap on 
Tom and double tap on top in hats. Then Tom should be speeking. I hope this 
helps you.

Take care,
Nichelle Hurdt
Sent from my iPhone

On Apr 19, 2018, at 3:34 PM, Arlene 
<[email protected]<mailto:[email protected]>> wrote:
Thank you, but we all ready did that and it's not changing.
----- Original Message -----
From: Sieghard Weitzel<mailto:[email protected]>
To: [email protected]<mailto:[email protected]>
Sent: Thursday, April 19, 2018 3:38 PM
Subject: RE: need help with switching voices

Change it to Tom and if it doesn’t stick turn Voiceover off and back on with a 
triple press of the home button and see if that helps.
From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf Of Arlene
Sent: Thursday, April 19, 2018 12:46 PM
To: [email protected]<mailto:[email protected]>
Subject: need help with switching voices
We were attempting to change the voice to the tom voice from Samantha. The tom 
voice is selected but it won't change. We were able to do it the other day but 
it was a bit difficult to do. once you choose another voice, and then have 
Samantha has the voice does it some how get more difficult to change voices? Or 
are we missing something? Thanks for the assistance with this as we're still 
pretty new to the iphone.
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