Hi Jen and all, I updated my iPhone that was running beta software to 12.1.1, and Siri shortcuts are now working fine. So I would suggest trying that.
Best, Anna > On Dec 5, 2018, at 3:43 PM, Jennie <[email protected]> wrote: > > I also just reported it to Apple Accessibility and he said he would call me > on Saturday with an update. > > Jenn > > -----Original Message----- > From: [email protected] <[email protected]> On Behalf Of > Richard Turner > Sent: Tuesday, December 4, 2018 7:20 PM > To: [email protected] > Subject: RE: Siri Shortcuts broken in 12.1 > > HI Anna, > My client nor I are running the betas, so something is fishy somewhere. > I think I will simply wait until 12.1.1 or whatever they are going to call it > comes out and hope that by yours and others alerting them, it gets fixed. > > Thanks, > Richard > > > > “Definition of an expert: An ex is a has-been and a spirt is a drip under > pressure.” – Bruce U. Utah Phillips > > -----Original Message----- > From: [email protected] <[email protected]> On Behalf Of Anna > Dresner > Sent: Tuesday, December 4, 2018 5:18 PM > To: VIPhone Mailing List <[email protected]> > Subject: Re: Siri Shortcuts broken in 12.1 > > Hi everyone, > > I have been running a beta on my phone for quite a while, and shortcuts > worked fine until I tried to use them last Friday, at which point I had the > same problem as you. I found that I had the same problem with my iPad that > was running the beta, but not with my 5s which wasn't. So I assumed it was a > beta issue until I heard from you. I called Apple Accessibility, and the guy > I spoke with was great. He had me try Siri with Wi-Fi turned off and then > reset network settings. None of that helped. He also tried accessing a > shortcut with Siri on his device with VoiceOver off and with VoiceOver on, > and everything worked normally both times. So he asked me to roll a device > back to iOS 12.1. I did that with my iPad, and Siri shortcuts worked > normally. I would suggest calling Apple Accessibility and hoping you won't > get the person Richard got. Most people there should be able to walk you > through sending in the diagnostic information they need to figure out what's > going on. I'm also going to report it as a beta bug and will mention that I > know of people running iOS 12.1 who are having the problem. > > Best, > Anna > > > > >> On Dec 4, 2018, at 7:06 PM, Richard Turner <[email protected]> >> wrote: >> >> >> Gerardo, >> Part of me thinks it is about time something worked better outside the >> United States, since we usually get the better end of the deal; while part >> of me is really ticked that Apple messed this up. >> I hope it continues to work for you. >> Richard >> >> >> >> "It is a great thing to start life with a small number of really good books >> which are your very own." __ Sir Arthur Conan Doyle >> >>> On Dec 4, 2018, at 4:46 PM, Gerardo Corripio <[email protected]> wrote: >>> >>> shorcuts working as always here in Mexico if this helps out some; also >>> using latest iOS on an iPhone SE. >>> >>> Gera >>> Enviado desde mi iPhone SE de Telcel >>> >>> El 4 dic 2018, a la(s) 5:44 p. m., Mary Otten <[email protected]> escribió: >>> >>>> I put this question on another list that I am on, and one person, who >>>> doesn’t live in the US, replied that the shortcuts are still working for >>>> him. Thus far, that is the only useful response I have gotten from that >>>> other list. This is very strange. >>>> Mary >>>> >>>> >>>> Sent from my iPhone >>>> >>>>> On Dec 4, 2018, at 12:30 PM, Richard Turner <[email protected]> >>>>> wrote: >>>>> >>>>> Mary, >>>>> I'm not sure it is either exactly. The Shortcuts app was updated 4 weeks >>>>> ago according to the app store. >>>>> So, since both iOS 12.1 and the app were updated longer ago than >>>>> yesterday, maybe it is a server issue with Siri or something really odd. >>>>> I would encourage everyone to write Apple since clearly, they are >>>>> clueless that something has gone very wrong. >>>>> Richard >>>>> >>>>> >>>>> >>>>> "It is a great thing to start life with a small number of really good >>>>> books which are your very own." __ Sir Arthur Conan Doyle >>>>> >>>>>> On Dec 4, 2018, at 11:29 AM, Mary Otten <[email protected]> wrote: >>>>>> >>>>>> Hi richard, >>>>>> Well mine don’t work either. But it doesn’t seem to be dependent on >>>>>> voiceover being off or on. And it didn’t start with iOS 12.1, since they >>>>>> did work after I updated. Only yesterday, they stopped. So I don’t know >>>>>> what it is. But I don’t think it’s the latest iOS, and it isn’t >>>>>> voiceover either, because if I turn voiceover off and try to do a >>>>>> shortcut, it doesn’t work. Not that we shouldn’t write Apple. I can’t >>>>>> believe this problem has it been all over the tech press. It’s really >>>>>> annoying. >>>>>> Mary >>>>>> >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>>> On Dec 4, 2018, at 10:05 AM, Richard Turner >>>>>>> <[email protected]> wrote: >>>>>>> >>>>>>> A client who has an iPhone x told me her Siri Shortcuts have stopped >>>>>>> working since iOS 12.1. >>>>>>> She demonstrated that they have indeed stopped working. Even after >>>>>>> rerecording a phrase. >>>>>>> I tested some on my iPhone SE and on my work iPhone 8 plus, with the >>>>>>> same bad results. >>>>>>> >>>>>>> They worked fine in iOS 12. >>>>>>> I called Apple Accessibility, and even after explaining that these are >>>>>>> ones we created in Siri and had used before, he treated us like >>>>>>> ignorant people and insisted they work. But, when I asked if he had >>>>>>> tried it with VoiceOver, he ignored me. >>>>>>> I'm writing Apple Accessibility and would encourage anyone else who are >>>>>>> experiencing this issue write them as well. If you found a work around, >>>>>>> please share. >>>>>>> Richard >>>>>>> >>>>>>> >>>>>>> >>>>>>> "It is a great thing to start life with a small number of really good >>>>>>> books which are your very own." __ Sir Arthur Conan Doyle >>>>>>> >>>>>>> -- >>>>>>> The following information is important for all members of the V iPhone >>>>>>> list. >>>>>>> >>>>>>> If you have any questions or concerns about the running of this list, >>>>>>> or if you feel that a member's post is inappropriate, please contact >>>>>>> the owners or moderators directly rather than posting on the list >>>>>>> itself. >>>>>>> >>>>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>>>>> [email protected]. 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