I have XFinity in Portland, Oregon and have had no issues with CBS, the Big Bang Theory and description. It also works on the Stream app. So, it must be the local channel that turned something off. Have you tried the XFinity Accessibility phone number to see if they could assist in educating your local affiliate? (855) 270-0379 Richard Check out my web site at: www.turner42.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com&data=02%7C01%7C%7C633c05971fbe4621637e08d6bb714c96%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636902492616129219&sdata=9qG6zwn2QJ9Xe5fJyao6MewzLG36u7TAieLK72Tg19c%3D&reserved=0> “The Hitch Hiker's Guide to the Galaxy has this to say on the subject of flying. There is an art, it says, or rather, a knack to flying. The knack lies in learning how to throw yourself at the ground and miss." --Douglas Adams, from Life, The Universe and Everything, p.59
The most common way people give up their power is by thinking they don't have any." -- Alice Walker On Apr 16, 2019, at 7:30 PM, "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> wrote: Hi Kevin, Thank you for your message. I also live in GA but I am not in Atlanta but we both get our CBS from the same affiliate so I think that I will try and reach out to them to see if I can get them to understand that this is not acceptable. You said that this began happening for you about 2 weeks ago, it sounds as if that they definitely did something to cause this. at that time because it is at this point that we stopped getting the descriptive track on Dish. Scott From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Kevin Thompson Sent: Tuesday, April 16, 2019 10:20 PM To: [email protected]<mailto:[email protected]> Subject: Re: Audio Description Hello, I am also actually having that same issue. However, I have Comcast. It actually started happening two weeks ago, and this is something that has happened with my CBS local affiliate in the past, but it has been a long time since it has happened. Also, when it has happened before, it did not affect all of my cable boxes, and it didn’t affect me watching the show on the Comcast Xfinity stream app. However, this time it is affecting everything. I don’t know where you live, but I live in Atlanta, Georgia. My local affiliate has no idea what I’m talking about when I’ve spoken to them about this issue. So, I try to reach out to the accessibility department at CBS. I’ve left a couple of messages for them, but so far I haven’t received a return phone call. Kevin T Sent from my iPhone On Apr 16, 2019, at 10:14 PM, <[email protected]<mailto:[email protected]>> <[email protected]<mailto:[email protected]>> wrote: I would check with your local CBS affiliate to make sure they are sending the secondary audio back to Dish. I have had issues off and on over the years and have had to work directly with the local channels as for network programming they are the ones. My local CBS channel had a ton of static on the secondary channel, and eventually had to replace equipment. I have 2 ABC stations, and one is in mono, which happened to be the one that “Primetime” auto recorded on, and you couldn’t force it to record on the second channel unless you manually scheduled that. This was all a couple of years ago with Dish. As for Direct, not sure on the remote boxes. The last I knew they still didn’t have speech. I finally got rid of my second receiver as it wasn’t worth the hassle. On the main Genie, my opinion the speech is really poor, but at least it is there. I switched to Direct a little over 2 years ago. Hope that helps. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of [email protected]<mailto:[email protected]> Sent: Tuesday, April 16, 2019 9:49 PM To: [email protected]<mailto:[email protected]> Subject: Audio Description Hello, I know that this list is for iOS related topics but tonight I am very frustrated with a service that I am hoping that some of you on the list might be able to assist me with. My wife and I are huge fans of The Big Bang Theory and up until recently we have been able to enjoy the show with audio description on CBS. As this show is down to the last 6 episodes we are wanting to be able to watch these final shows with the audio description, but for some reason Dish is not giving us the description on CBS. I have called them and told about this issue but they do not seem to know why this is happening. My question for the list is: is there anyone else that is having this issue with Dish and if so, have you alerted Dish of the issue? We are really considering switching back to Direct Tv but with Dish we have Text To Speech on the living room tv as well as the one in the bedroom. If I remember correctly when we were with Direct Tv a couple of years ago we could not get Text To Speech in the bedroom. If there are any Direct Tv users on the list can you tell me if this has changed or if we would still not have speech in the bedroom if we were to move back to Direct Tv? Scott -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]<mailto:[email protected]>. 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