I’d suggest that you when talking to them ... indicate that the DVS is generally sent on the SAP channel...they might understand that better.
Yes, on the ABC app. Sent from my IPhome. > On Apr 17, 2019, at 8:33 AM, Kevin Thompson <[email protected]> wrote: > > Hello, yes, I have spoken with the Xfinity disability department. The person > I spoke with, basically instructed me to contact my local affiliate. I think > I’m going to try calling them again, and hopefully getting a representative a > little bit more willing to help. The problem is, so many of these local > affiliates, don’t even have any idea what descriptive video is. So, when I > inquire about it, nobody seems to have any information, because they don’t > know what I’m talking about. Thank you very much to the two people from > Georgia who replied to this message. At least I know it isn’t just me, and it > also helps to know that I’m not the only one trying to find out what is going > on. Maybe between the three of us, we can get to the bottom of things. Also, > as a sidenote, are you guys aware that the ABC app has description? Every > show that has description on the ABC network, is also described in their app. > This has been the case now for four years. So, if ABC is able to make that > function work in their app, I don’t see any reason why other networks can’t > do the same. > > Kevin T Sent from my iPhone > >> On Apr 16, 2019, at 11:54 PM, Richard Turner <[email protected]> >> wrote: >> >> >> I have XFinity in Portland, Oregon and have had no issues with CBS, the Big >> Bang Theory and description. >> It also works on the Stream app. >> So, it must be the local channel that turned something off. >> Have you tried the XFinity Accessibility phone number to see if they could >> assist in educating your local affiliate? >> (855) 270-0379 >> Richard >> Check out my web site at: www.turner42.com >> “The Hitch Hiker's Guide to the Galaxy has this to say on the subject of >> flying. There is an art, it says, or rather, a knack to flying. The knack >> lies in learning how to throw yourself at the ground and miss." --Douglas >> Adams, from Life, The Universe and Everything, p.59 >> >> The most common way people give up their power is by thinking they don't >> have any." -- Alice Walker >> >> >> On Apr 16, 2019, at 7:30 PM, "[email protected]" >> <[email protected]> wrote: >> >>> Hi Kevin, >>> >>> Thank you for your message. I also live in GA but I am not in Atlanta but >>> we both get our CBS from the same affiliate so I think that I will try and >>> reach out to them to see if I can get them to understand that this is not >>> acceptable. >>> >>> You said that this began happening for you about 2 weeks ago, it sounds as >>> if that they definitely did something to cause this. at that time because >>> it is at this point that we stopped getting the descriptive track on Dish. >>> >>> Scott >>> >>> From: [email protected] <[email protected]> On Behalf Of >>> Kevin Thompson >>> Sent: Tuesday, April 16, 2019 10:20 PM >>> To: [email protected] >>> Subject: Re: Audio Description >>> >>> Hello, I am also actually having that same issue. However, I have Comcast. >>> It actually started happening two weeks ago, and this is something that has >>> happened with my CBS local affiliate in the past, but it has been a long >>> time since it has happened. Also, when it has happened before, it did not >>> affect all of my cable boxes, and it didn’t affect me watching the show on >>> the Comcast Xfinity stream app. However, this time it is affecting >>> everything. I don’t know where you live, but I live in Atlanta, Georgia. My >>> local affiliate has no idea what I’m talking about when I’ve spoken to them >>> about this issue. So, I try to reach out to the accessibility department at >>> CBS. I’ve left a couple of messages for them, but so far I haven’t received >>> a return phone call. >>> >>> Kevin T Sent from my iPhone >>> >>> On Apr 16, 2019, at 10:14 PM, <[email protected]> <[email protected]> >>> wrote: >>> >>> I would check with your local CBS affiliate to make sure they are sending >>> the secondary audio back to Dish. I have had issues off and on over the >>> years and have had to work directly with the local channels as for network >>> programming they are the ones. My local CBS channel had a ton of static on >>> the secondary channel, and eventually had to replace equipment. I have 2 >>> ABC stations, and one is in mono, which happened to be the one that >>> “Primetime” auto recorded on, and you couldn’t force it to record on the >>> second channel unless you manually scheduled that. This was all a couple >>> of years ago with Dish. >>> >>> >>> As for Direct, not sure on the remote boxes. The last I knew they still >>> didn’t have speech. I finally got rid of my second receiver as it wasn’t >>> worth the hassle. On the main Genie, my opinion the speech is really poor, >>> but at least it is there. I switched to Direct a little over 2 years ago. >>> >>> Hope that helps. >>> >>> >>> >>> From: [email protected] <[email protected]> On Behalf Of >>> [email protected] >>> Sent: Tuesday, April 16, 2019 9:49 PM >>> To: [email protected] >>> Subject: Audio Description >>> >>> Hello, >>> >>> I know that this list is for iOS related topics but tonight I am very >>> frustrated with a service that I am hoping that some of you on the list >>> might be able to assist me with. >>> >>> My wife and I are huge fans of The Big Bang Theory and up until recently we >>> have been able to enjoy the show with audio description on CBS. As this >>> show is down to the last 6 episodes we are wanting to be able to watch >>> these final shows with the audio description, but for some reason Dish is >>> not giving us the description on CBS. I have called them and told about >>> this issue but they do not seem to know why this is happening. >>> >>> My question for the list is: is there anyone else that is having this issue >>> with Dish and if so, have you alerted Dish of the issue? >>> >>> We are really considering switching back to Direct Tv but with Dish we have >>> Text To Speech on the living room tv as well as the one in the bedroom. If >>> I remember correctly when we were with Direct Tv a couple of years ago we >>> could not get Text To Speech in the bedroom. If there are any Direct Tv >>> users on the list can you tell me if this has changed or if we would still >>> not have speech in the bedroom if we were to move back to Direct Tv? >>> >>> Scott >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. 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Your list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. 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