Since we're on the subject, does anyone know if ATT's U-verse has an
accessible tv box? I'm considering switching to att from comcast. we
also have directv here, I think they have accessible boxes. couldn't
find any info on u-verse though
On 4/17/2019 8:33 AM, Kevin Thompson wrote:
Hello, yes, I have spoken with the Xfinity disability department. The
person I spoke with, basically instructed me to contact my local
affiliate. I think I’m going to try calling them again, and hopefully
getting a representative a little bit more willing to help. The
problem is, so many of these local affiliates, don’t even have any
idea what descriptive video is. So, when I inquire about it, nobody
seems to have any information, because they don’t know what I’m
talking about. Thank you very much to the two people from Georgia who
replied to this message. At least I know it isn’t just me, and it also
helps to know that I’m not the only one trying to find out what is
going on. Maybe between the three of us, we can get to the bottom of
things. Also, as a sidenote, are you guys aware that the ABC app has
description? Every show that has description on the ABC network, is
also described in their app. This has been the case now for four
years. So, if ABC is able to make that function work in their app, I
don’t see any reason why other networks can’t do the same.
Kevin T Sent from my iPhone
On Apr 16, 2019, at 11:54 PM, Richard Turner
<richardturne...@outlook.com <mailto:richardturne...@outlook.com>> wrote:
I have XFinity in Portland, Oregon and have had no issues with CBS,
the Big Bang Theory and description.
It also works on the Stream app.
So, it must be the local channel that turned something off.
Have you tried the XFinity Accessibility phone number to see if they
could assist in educating your local affiliate?
(855) 270-0379
Richard
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“The Hitch Hiker's Guide to the Galaxy has this to say on the subject
of flying. There is an art, it says, or rather, a knack to flying.
The knack lies in learning how to throw yourself at the ground and
miss." --Douglas Adams, from Life, The Universe and Everything, p.59
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don't have any." -- Alice Walker
On Apr 16, 2019, at 7:30 PM, "blindfait...@gmail.com
<mailto:blindfait...@gmail.com>" <blindfait...@gmail.com
<mailto:blindfait...@gmail.com>> wrote:
Hi Kevin,
Thank you for your message. I also live in GA but I am not in
Atlanta but we both get our CBS from the same affiliate so I think
that I will try and reach out to them to see if I can get them to
understand that this is not acceptable.
You said that this began happening for you about 2 weeks ago, it
sounds as if that they definitely did something to cause this. at
that time because it is at this point that we stopped getting the
descriptive track on Dish.
Scott
*From:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
<viphone@googlegroups.com <mailto:viphone@googlegroups.com>> *On
Behalf Of *Kevin Thompson
*Sent:* Tuesday, April 16, 2019 10:20 PM
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Subject:* Re: Audio Description
Hello, I am also actually having that same issue. However, I have
Comcast. It actually started happening two weeks ago, and this is
something that has happened with my CBS local affiliate in the past,
but it has been a long time since it has happened. Also, when it has
happened before, it did not affect all of my cable boxes, and it
didn’t affect me watching the show on the Comcast Xfinity stream
app. However, this time it is affecting everything. I don’t know
where you live, but I live in Atlanta, Georgia. My local affiliate
has no idea what I’m talking about when I’ve spoken to them about
this issue. So, I try to reach out to the accessibility department
at CBS. I’ve left a couple of messages for them, but so far I
haven’t received a return phone call.
Kevin T Sent from my iPhone
On Apr 16, 2019, at 10:14 PM, <pdlloga...@gmail.com
<mailto:pdlloga...@gmail.com>> <pdlloga...@gmail.com
<mailto:pdlloga...@gmail.com>> wrote:
I would check with your local CBS affiliate to make sure they
are sending the secondary audio back to Dish. I have had issues
off and on over the years and have had to work directly with the
local channels as for network programming they are the ones. My
local CBS channel had a ton of static on the secondary channel,
and eventually had to replace equipment. I have 2 ABC stations,
and one is in mono, which happened to be the one that
“Primetime” auto recorded on, and you couldn’t force it to
record on the second channel unless you manually scheduled
that. This was all a couple of years ago with Dish.
As for Direct, not sure on the remote boxes. The last I knew
they still didn’t have speech. I finally got rid of my second
receiver as it wasn’t worth the hassle. On the main Genie, my
opinion the speech is really poor, but at least it is there. I
switched to Direct a little over 2 years ago.
Hope that helps.
*From:* viphone@googlegroups.com
<mailto:viphone@googlegroups.com> <viphone@googlegroups.com
<mailto:viphone@googlegroups.com>> *On Behalf Of
*blindfait...@gmail.com <mailto:blindfait...@gmail.com>
*Sent:* Tuesday, April 16, 2019 9:49 PM
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Subject:* Audio Description
Hello,
I know that this list is for iOS related topics but tonight I am
very frustrated with a service that I am hoping that some of you
on the list might be able to assist me with.
My wife and I are huge fans of The Big Bang Theory and up until
recently we have been able to enjoy the show with audio
description on CBS. As this show is down to the last 6 episodes
we are wanting to be able to watch these final shows with the
audio description, but for some reason Dish is not giving us the
description on CBS. I have called them and told about this issue
but they do not seem to know why this is happening.
My question for the list is: is there anyone else that is having
this issue with Dish and if so, have you alerted Dish of the issue?
We are really considering switching back to Direct Tv but with
Dish we have Text To Speech on the living room tv as well as the
one in the bedroom. If I remember correctly when we were with
Direct Tv a couple of years ago we could not get Text To Speech
in the bedroom. If there are any Direct Tv users on the list can
you tell me if this has changed or if we would still not have
speech in the bedroom if we were to move back to Direct Tv?
Scott
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