Hello everyone,

Now this is a very interesting subject to me, because lately I have 
noticed a few different things.


First of all, I live in the Saint Louis area, and I have Spectrum. I use 
1 of the regular, accessible boxes. As well as the App on my phone, and 
on my Roqu.


A couple of weeks ago, when I went to watch The Big Bang Theory on CBS, 
it wasn't described. I was rather frustrated by this.

However, last week, the 1st rerun that was aired, did have the 
description. But not the 2nd 1.


I have a friend who lives out here who has U-Verse. They had the audio 
description for the new Big Bang Theory that was on a couple of weeks 
ago. So I am honestly not sure who to contact, regarding this.


Also I have discovered that on the Women's Entertainment channel they 
have seemed to stop airing episodes of CSI Miami without the audio 
description. For some time, they had it with the audio description. I 
loved this, because I could catch up with what I had missed.

I wonder why they no longer do this?


Any thoughts are appreciated.


Thank you,


Terri

On 4/17/2019 7:56 AM, Patti Johnson wrote:
> In January we finally got accessible boxes from Spectrum, just in time
> for my  TiVo to go out on me.  It was like it was planned.  It is nice
> to be able to turn Description on and off.
>
> This is interesting; my very favorite movie is Gone with the  Wind,
> and I know it has description because my mom got me the video of it.
> Well the several times I have last seen it shown on TCM the
> description was not there.  but last Sunday night, to start off their
> 25th year anniversary, they showed it since it was the first film they
> showed when the network began, and with it they showed the original
> introduction by the man who ran the network, who has since passed on.
> But, this time, the movie was described.
> I wonder, why the difference, why it has often been shown without it
> in later years, but this time it was shown with description.
> At any rate, I was pleased.
>
> I do not watch much network tv so don't know if Big Bang was shown
> described or not.  I know the Chicago shows on NBC, Chicago Med, PD
> and Fire, are described.
> I am trying to think if I ever watch anything on CBS and I can't think
> of anything.  Maybe I will try to find something to see if the
> description works on that network.
>
> Patti
>
> On 4/17/19, Peter Logan <[email protected]> wrote:
>> I’d suggest that you when talking to them ... indicate that the DVS is
>> generally sent on the SAP channel...they might understand that better.
>>
>> Yes, on the ABC app.
>>
>>
>>
>> Sent from my IPhome.
>>
>>> On Apr 17, 2019, at 8:33 AM, Kevin Thompson <[email protected]> wrote:
>>>
>>> Hello, yes, I have spoken with the Xfinity disability department. The
>>> person I spoke with, basically instructed me to contact my local
>>> affiliate. I think I’m going to try calling them again, and hopefully
>>> getting a representative a little bit more willing to help. The problem
>>> is, so many of these local affiliates, don’t even have any idea what
>>> descriptive video is. So, when I inquire about it, nobody seems to have
>>> any information, because they don’t know what I’m talking about. Thank you
>>> very much to the two people from Georgia who replied to this message. At
>>> least I know it isn’t just me, and it also helps to know that I’m not the
>>> only one trying to find out what is going on. Maybe between the three of
>>> us, we can get to the bottom of things. Also, as a sidenote, are you guys
>>> aware that the ABC app has description? Every show that has description on
>>> the ABC network, is also described in their app. This has been the case
>>> now for four years. So, if ABC is able to make that function work in their
>>> app, I don’t see any reason why other networks can’t do the same.
>>>
>>> Kevin T Sent from my iPhone
>>>
>>>> On Apr 16, 2019, at 11:54 PM, Richard Turner
>>>> <[email protected]> wrote:
>>>>
>>>>
>>>> I have XFinity in Portland, Oregon and have had no issues with CBS, the
>>>> Big Bang Theory and description.
>>>> It also works on the Stream app.
>>>> So, it must be the local channel that turned something off.
>>>> Have you tried the XFinity Accessibility phone number to see if they
>>>> could assist in educating your local affiliate?
>>>> (855) 270-0379‬
>>>> Richard
>>>> Check out my web site at: www.turner42.com
>>>> “The Hitch Hiker's Guide to the Galaxy has this to say on the subject of
>>>> flying.  There is an art, it says, or rather, a knack to flying. The
>>>> knack lies in learning how to throw yourself at the ground and miss."
>>>> --Douglas Adams, from Life, The Universe and Everything, p.59
>>>>
>>>> The most common way people give up their power is by thinking they don't
>>>> have any." -- Alice Walker
>>>>
>>>>
>>>> On Apr 16, 2019, at 7:30 PM, "[email protected]"
>>>> <[email protected]> wrote:
>>>>
>>>>> Hi Kevin,
>>>>>
>>>>> Thank you for your message. I also live in GA but I am not in Atlanta
>>>>> but we both get our CBS from the same affiliate so I think that I will
>>>>> try and reach out to them to see if I can get them to understand that
>>>>> this is not acceptable.
>>>>>
>>>>> You said that this began happening for you about 2 weeks ago, it sounds
>>>>> as if that they definitely did something to cause this. at that time
>>>>> because it is at this point that we stopped getting the descriptive
>>>>> track on Dish.
>>>>>
>>>>> Scott
>>>>>
>>>>> From: [email protected] <[email protected]> On Behalf Of
>>>>> Kevin Thompson
>>>>> Sent: Tuesday, April 16, 2019 10:20 PM
>>>>> To: [email protected]
>>>>> Subject: Re: Audio Description
>>>>>
>>>>> Hello, I am also actually having that same issue. However, I have
>>>>> Comcast. It actually started happening two weeks ago, and this is
>>>>> something that has happened with my CBS local affiliate in the past, but
>>>>> it has been a long time since it has happened. Also, when it has
>>>>> happened before, it did not affect all of my cable boxes, and it didn’t
>>>>> affect me watching the show on the Comcast Xfinity stream app. However,
>>>>> this time it is affecting everything. I don’t know where you live, but I
>>>>> live in Atlanta, Georgia. My local affiliate has no idea what I’m
>>>>> talking about when I’ve spoken to them about this issue. So, I try to
>>>>> reach out to the accessibility department at CBS. I’ve left a couple of
>>>>> messages for them, but so far I haven’t received a return phone call.
>>>>>
>>>>> Kevin T Sent from my iPhone
>>>>>
>>>>> On Apr 16, 2019, at 10:14 PM, <[email protected]>
>>>>> <[email protected]> wrote:
>>>>>
>>>>> I would check with your local CBS affiliate to make sure they are
>>>>> sending the secondary audio back to Dish.  I have had issues off and on
>>>>> over the years and have had to work directly with the local channels as
>>>>> for network programming they are the ones.  My local CBS channel had a
>>>>> ton of static on the secondary channel, and eventually had to replace
>>>>> equipment.  I have 2 ABC stations, and one is in mono, which happened to
>>>>> be the one that “Primetime” auto recorded on, and you couldn’t force it
>>>>> to record on the second channel unless you manually scheduled that.
>>>>> This was all a couple of years ago with Dish.
>>>>>
>>>>>
>>>>> As for Direct, not sure on the remote boxes.  The last I knew they still
>>>>> didn’t have speech.  I finally got rid of my second receiver as it
>>>>> wasn’t worth the hassle.  On the main Genie, my opinion the speech is
>>>>> really poor, but at least it is there.  I switched to Direct a little
>>>>> over 2 years ago.
>>>>>
>>>>> Hope that helps.
>>>>>
>>>>>
>>>>>
>>>>> From: [email protected] <[email protected]> On Behalf Of
>>>>> [email protected]
>>>>> Sent: Tuesday, April 16, 2019 9:49 PM
>>>>> To: [email protected]
>>>>> Subject: Audio Description
>>>>>
>>>>> Hello,
>>>>>
>>>>> I know that this list is for iOS related topics but tonight I am very
>>>>> frustrated with a service that I am hoping that some of you on the list
>>>>> might be able to assist me with.
>>>>>
>>>>> My wife and I are huge fans of The Big Bang Theory and up until recently
>>>>> we have been able to enjoy the show with audio description on CBS. As
>>>>> this show is down to the last 6 episodes we are wanting to be able to
>>>>> watch these final shows with the audio description, but for some reason
>>>>> Dish is not giving us the description on CBS. I have called them and
>>>>> told about this issue but they do not seem to know why this is
>>>>> happening.
>>>>>
>>>>> My question for the list is: is there anyone else that is having this
>>>>> issue with Dish and if so, have you alerted Dish of the issue?
>>>>>
>>>>> We are really considering switching back to Direct Tv but with Dish we
>>>>> have Text To Speech on the living room tv as well as the one in the
>>>>> bedroom. If I remember correctly when we were with Direct Tv a couple of
>>>>> years ago we could not get Text To Speech in the bedroom. If there are
>>>>> any Direct Tv users on the list can you tell me if this has changed or
>>>>> if we would still not have speech in the bedroom if we were to move back
>>>>> to Direct Tv?
>>>>>
>>>>> Scott
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>

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