Hi, Bonnie,

I found out by accident that I had lost my Apple Care after having it for two 
years.  The people at Apple Care explained that people can apply after 
purchasing a phone and can request another year at the same time.  However, 
after that, it disappears.  I am on it now because I purchased a new phone.  It 
should be something that people should be able to have all the time but it 
isn’t.


Mary Jo Partyka
[email protected]


> On Aug 30, 2019, at 6:09 PM, Bonnie Blose <[email protected]> wrote:
> 
> I am not sure if I have Apple Care. I will have to check. Maybe I will work 
> on this after  the Labor Day weekend. Thanks. Batteries have a life that ends 
> like everything does. 
>  
> Bonnie Blose
>  
> From: viphone@googlegroup                    s.com <http://s.com/> 
> <[email protected] <mailto:[email protected]>> On Behalf Of 
> Mary Jo Partyka
> Sent: Friday, August 30, 2019 5:51 PM
> To: [email protected] <mailto:[email protected]>
> Subject: Re: Problem Solved, Guess I like This Phone More Than I Thought
>  
> Hi, Bonnie,
>  
> I was having trouble with my battery last year and it would normally go down 
> to 20% before the day was over each day.  I had the battery replaced last 
> December but it didn’t work much better.  Since I wanted to have a reliable 
> phone when I was going to the NFB convention, I bought a new one.  Do you 
> still have Apple Care?  If you do, the cost of the battery should be minimal. 
>  
>  
>  
> Mary Jo Partyka
> [email protected] <mailto:[email protected]>
> 
> 
>> On Aug 30, 2019, at 5:17 PM, Arnold Schmidt <[email protected] 
>> <mailto:[email protected]>> wrote:
>>  
>> Hi Bonnie, 
>>  
>> Unfortunately, the symptoms you describe may mean that your battery is 
>> beginning to fail. I have known them to be 30 or 40 percent charged, the 
>> phone just quits, and when plugged in, say some low digit percent. When I 
>> replaced the battery in this IPhone 6 in the spring, it went from about 40 
>> percent at lunch to about 2 percent at 4 o'clock, having been used maybe 
>> half an hour's worth in the interveening time. I got the battery replaced at 
>> Batteries Plus for about 50 dollars. Being that your phone will update 
>> probably twice more, it would be worth replacing the battery since you like 
>> your phone.  If it does this sudden quitting again, that definitely is not a 
>> good sign. If I were you, I would take that other battery and cable along if 
>> I were going to be away from home for very long, in case it quits somewhere 
>> very inconvenient for it to do so. 
>>  
>> Arnold Schmidt 
>> [email protected] <mailto:[email protected]>
>>  
>> 
>> Sent from  Arnold's  iPhone
>> 
>> On Aug 30, 2019, at 2:54 PM, Bonnie Blose <[email protected] 
>> <mailto:[email protected]>> wrote:
>> 
>> I would like to thank Deb Lewis for the steps she gave me in resurrecting 
>> what I thought for sure was a dead iPhone. I tried plugging it in to 
>> electric to recharge. First, when it finally came back on, it was at only 4 
>> percent. Even the electric didn't seem to work, so I thought I would plug 
>> the phone in to a rechargeable battery I have that has a plug to recharge 
>> the iPhone specifically. It came back on, so I suspect that when I thought I 
>> was charging it that it was dead. 
>> Speech and voice over are back, so all is well. Thank you, Deb, so very 
>> much. I guess I like this phone more than I realize. It's terrific for email 
>> which I have just started using. 
>>  
>> Thank you as well for your willingness to help if I called today. That means 
>> a lot to me. 
>> Bonnie Blose
>>  
>> From: [email protected] <mailto:[email protected]> 
>> <[email protected] <mailto:[email protected]>> On Behalf Of 
>> Deb Cook Lewis
>> Sent: Friday, August 30, 2019 1:08 PM
>> To: [email protected] <mailto:[email protected]>
>> Subject: RE: Trouble With IPhone
>>  
>> Well there are a few things to try for sure. 
>> The first thing I’d do is see whether it really turned itself off or just 
>> stopped talking. 
>> First, make sure it’s plugged in even if you think the battery is fine. 
>> Plugging it in will actually start it if it’s powered off in most cases. 
>> While you’re at it, and if it is plugged in, unplug it and replug it in. 
>> Note whether the little power noise happens.
>> This doesn’t guarantee anything I found with my last major problem, but try 
>> muting and unmuting it. If the phone has power, and if you can make it mute 
>> and unmute, you’ll get that little haptic on muting, this is another good 
>> indicator that you have power to it.
>> If you don’t have power to it, leave it plugged in for about 20 minutes and 
>> try all this again. 
>> So we’ve got power and it mutes and unmutes, but still not talking. Plug in 
>> some headphones. Or if you have it paired to a Bluetooth speaker or headset, 
>> activate that. If that gets sound, but the speaker does not, we can go from 
>> there. 
>> If you know you have power, you can try turninging voiceover on and off if 
>> you’ve set that up on triple click home.
>> If you still can’t get its attention, we’ll probably have to talk in prep 
>> for you to call Apple.
>> I’ve always been able ultimately to recover my phone, there are a few things 
>> that typically happen. But the very most recent time it was a total system 
>> fail and Apple had to replace it. Even that was a challenge, I had to use 
>> Rick’s phone to get into mine to turn off Find My Iphone for them. If we get 
>> to that miserable place, I can do that for you as well because it’s 
>> something they will not do. But we’re not to that yet. 
>> Let me know if none of this gets it, I’m home all day if you need to call.
>>  
>>  
>> From: [email protected] <mailto:[email protected]> 
>> [mailto:[email protected] <mailto:[email protected]>] On 
>> Behalf Of Bonnie Blose
>> Sent: Friday, August 30, 2019 9:54 AM
>> To: [email protected] <mailto:[email protected]>
>> Subject: Trouble With IPhone
>>  
>> I was just listening to notifications when my phhone either locked or turned 
>> itself off. Is there anything I can do that might bring it back? I have an 
>> IPhone 7. Thanks. 
>>  
>> Bonnie Blose
>>  
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