Hello, 

The bug appears to have been squished.
From my understanding it had something to do with apple servers and not the IOS itself.

Currently as of this writing, I can open app store, tap my account, subscriptions and they display correctly.
I'm on an iPhone 14 plus running IOS 16.3.1.

Also good luck with your call tonight. 😄

Sent from my iPhone

On Mar 2, 2023, at 1:26 PM, Ellie Hopper <hopper...@gmail.com> wrote:


Hi,

I have a call booked for this evening with someone from Apple's support team to talk about this. I haven't gone this rout for an issue before so wish me luck.

Ellie

On Thu, Mar 2, 2023 at 7:43 AM Jessica Dail <jldai...@outlook.com> wrote:

Hi,

This screen is read correctly with voiceover on my iPhone 13 pro max which is running the ios16.4 developer beta but on my iPad pro 11-inch 3rd generation, this screen is still broken. I’m not on the beta on my ipad, but am seriously considering changing that.

Can anyone else on here who has an iPad confirm the same behavior?

Thanks,

Jessica Dail

 

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Arnold Schmidt
Sent: Thursday, March 2, 2023 4:52 AM
To: viphone@googlegroups.com
Subject: Re: PLEASE DO DO REPORT to Apple - nolonger possible to manage subscriptions under the hood updates of Apple become more and more a drama for VIPS

 

It is fixed for me,  also.

Sent from  Arnold's  iPhone S E 3


On Mar 2, 2023, at 12:49 AM, Sieghard Weitzel <siegh...@live.ca> wrote:



This has been fixed at least for me as of just now (9:30 PM Pacific Time).

My subscriptions read again perfectly with when they expire/renew etc.

This is not iOS dependent since as Davy reported, this was happening on iOS 15, the public release version of iOS 16 as well as the Beta.

When I checked it tonight it already worked for me before I upgraded to iOS 16.4 public beta 2 and it still is fine after the update.

 

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of William James
Sent: Tuesday, February 28, 2023 2:18 PM
To: viphone@googlegroups.com
Subject: Re: PLEASE DO DO REPORT to Apple - nolonger possible to manage subscriptions under the hood updates of Apple become more and more a drama for VIPS

 

It is still present on iOS 16.4 Beta 2.  Definitely not directly related to iOS.

 


From: viphone@googlegroups.com <viphone@googlegroups.com> on behalf of Sieghard Weitzel <siegh...@live.ca>
Sent: Tuesday, February 28, 2023 12:52:45 PM
To: viphone@googlegroups.com <viphone@googlegroups.com>
Subject: RE: PLEASE DO DO REPORT to Apple - nolonger possible to manage subscriptions under the hood updates of Apple become more and more a drama for VIPS

 

I received a reply from Apple Accessibility this morning which states that they are aware of the issue and they are investigating.
I assume this may have had something to do with the App Store and certain App Store changes have always been done on the backend and they are not necessarily connected to iOS itself which would explain why this is happening with iOS 15, iOS 16.3 as well as iOS 16.4 public beta.
I would think this is something which Apple will fix sooner rather than later.
As for using screen recognition this still does not work for me even if I wait 10 seconds or 20 seconds, I have backed out of subscriptions after turning it on and gone back and it does not give me anything except what I also see without screen recognition.

-----Original Message-----
From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of davycupp...@gmail.com
Sent: Tuesday, February 28, 2023 9:12 AM
To: viphone@googlegroups.com
Subject: RE: PLEASE DO DO REPORT to Apple - nolonger possible to manage subscriptions under the hood updates of Apple become more and more a drama for VIPS

Thats not 100% right, the apps for which I had subscribed yes I can click them all but I donot know which I have been selecting while these buttons are not labeled at least for me.
Davy

-----Oorspronkelijk bericht-----
Van: viphone@googlegroups.com <viphone@googlegroups.com> Namens Vicky Collins
Verzonden: dinsdag 28 februari 2023 6:18
Aan: viphone@googlegroups.com
Onderwerp: Re: PLEASE DO DO REPORT to Apple - nolonger possible to manage subscriptions under the hood updates of Apple become more and more a drama for VIPS

Although it wouldn’t be ideal by any means, when I checked just now, I could turn on screen recognition while in the list of apps to which I was subscribed, and I could then actually view that list of applications. I could also double tap on one of the apps to which I was subscribed, then turn off screen recognition, And then I could see the option to cancel that subscription if I wanted to do so.
 

Sent from my iPhone

> On Feb 27, 2023, at 11:14 PM, Arnold Schmidt <als5...@gmail.com> wrote:
>
> After experienncing the same results as reported, I decided to call Apple Accessibility, rather than email. He tested it on his iphone and was rewarded with the same mess. He says that Apple already had had several reports about it, he added mine to the list, along with his own results. I guess a problem gets more attention when the acccessibility representative gets the same results as the complaintants. I was told that they are "looking into it", and that it will be fixed in "a future update." I am glad I didn't wait until the last minute to change a subscription. And how could this have gott, past the beta testers? Are there beta testers?
>
> Arnold Schmidt
>
>
> Sent from  Arnold's  iPhone S E 3
>
> On Feb 27, 2023, at 5:32 PM, davycupp...@gmail.com wrote:
>
> Please folks, Sieghards posting is really 100% the way things are displayed no wand please people stop saying this is not a bug or this or that or try screen recognition it makes really no sense even if you can click the buttons then and you donot know what subscription you select.
> Please people do report this tramendous new under the hood bug!
> accessibil...@apple.com and stop convincing others of this problem not being a bug, this is eventually a bug!
> Davy
> -----Oorspronkelijk bericht-----
> Van: viphone@googlegroups.com <viphone@googlegroups.com> Namens
> Sieghard Weitzel
> Verzonden: maandag 27 februari 2023 23:18
> Aan: viphone@googlegroups.com
> Onderwerp: RE: PLEASE DO DO REPORT to Apple - nolonger possible to
> manage subscriptions under the hood updates of Apple become more and
> more a drama for VIPS
>
> That must have changed in the last 4-6 weeks because I remember at some point in January I had a look at this because my wife has a yearly subscription for an app/service and it was showing up. I can confirm Davy's finding and this by the way is also now on iOS 16.4 public beta so apparently it makes no difference whether the iOS version is 15, 16 or 16.4 beta.
> I agree with Davy in this case, people should definitely report this. I did also try this with screen recognition turned on and it makes no difference. I get 3 headings, Active, Inactive and Options. Under Options Voiceover correctly reads whether the "Share with Family" option is checked or not.
> Under "Active" I find a pop up button which allows you to pick app name, price or renewal date to sort your subscriptions, but while I can pick any of these options, after I do I still don't see any apps/services listed.
>
> -----Original Message-----
> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of
> davycupp...@gmail.com
> Sent: Monday, February 27, 2023 1:40 PM
> To: viphone@googlegroups.com
> Subject: RE: PLEASE DO DO REPORT to Apple - nolonger possible to
> manage subscriptions under the hood updates of Apple become more and
> more a drama for VIPS
>
> It is about the appstore and all subscriptions randomly of apps for which you have probably subscribed.
> Davy
>
> -----Oorspronkelijk bericht-----
> Van: viphone@googlegroups.com <viphone@googlegroups.com> Namens
> Jonathan Cohn
> Verzonden: maandag 27 februari 2023 22:37
> Aan: viphone@googlegroups.com
> Onderwerp: Re: PLEASE DO DO REPORT to Apple - nolonger possible to
> manage subscriptions under the hood updates of Apple become more and
> more a drama for VIPS
>
> I would consider reporting, but I have no idea what subscriptions you were talking about? Which application and what service?
>
> Sent from my iPhone
>
>> On Feb 27, 2023, at 4:01 PM, davycupp...@gmail.com wrote:
>>
>> Dear folks
>>
>> Even with ios15 it is nolonger possible to manage ones subscriptions.
>>
>> The only thing you hear is active and inactive but Apple has made
>> this window totally unaccessible for voiceover users.
>>
>> Folks, please, please please do not be lazy and again and again;
>> please report this awful bug to accessibil...@apple.com again and
>> again, over and over until they fix this crab!
>> DO REPORT NOW!!!!!!!!!!!
>>
>> Regards
>> Davy
>>
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