Oh, grin, I could change to the Mobile Share plan online myself,
too. But, now, once I've done that, I'm no longer able to change
my rate plan. I can add features and the like to it, but I am
told I need to call customer service if I want to change my rate
plan itself.
----- Original Message -----
From: "Lois Butterfield" <lbutterfield...@gmail.com
To: <viphone@googlegroups.com
Date sent: Mon, 15 Apr 2013 09:57:15 -0400
Subject: RE: changing AT&T Mobile Share DATA plan
Okay, that is the difference then. I was changing my regular
data plan. I
thought I remembered being able to change to a shared plan on my
own. My
mistake.
Lois
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com]
On Behalf
Of Daniel Miller
Sent: Monday, April 15, 2013 9:53 AM
To: viphone@googlegroups.com
Subject: Re: changing AT&T Mobile Share DATA plan
Hello,
Actually, once you've signed up for a mobile share plan, you're
instructed
to call customer service to make changes to said plan. The
change my rate
plan option on the website is only for non-mobile share plans,
unfortunately.
Now, keep in mind I could be wrong, but that's the info I was
given by a
representative, and on the website when I looked a while back.
On Apr 15, 2013, at 8:19 AM, "Lois Butterfield"
<lbutterfield...@gmail.com
wrote:
If you have set up an online account, it is quite easy to change
your
plan.
I have just done it myself. I am using a windows 7 laptop and
Jaws 14.
If
you do it successfully, you will immediately get a confirmation
e-mail.
Good luck.
Lois
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com]
On Behalf
Of Raul A. Gallegos
Sent: Monday, April 15, 2013 8:27 AM
To: viphone@googlegroups.com
Subject: Re: changing AT&T Mobile Share DATA plan
Hi there. If you're asking on a purely technical level as in
the ability
to
do it, the answer is yes. If you go to the my account section
on AT&T's
website just sign in and go to the area to change of plan.
However I do
not
know how accessible this is from windows, the Mac, or your eye
device.
---
Sent from Raul's iPhone - (832) 554-7285. Please excuse any
dictation or
auto complete errors.
On Apr 15, 2013, at 6:55 AM, Vicky Collins
<v-coll...@sbcglobal.net
wrote:
Does anyone know if one is able to change theirAT&tMobile Share
Data plan
themselves, without having to call customer service, say from
the 2GB plan
to the 4GB one? I'm not really interested in changing my plan
right now,
but
would like to know that I can do it on my own if I want.
I've tried with both themyAT&Tapp, as well as with going online
to that
hard to useAT&Tweb site. And, while I can view my plan in both
places,
and
am told nothing with the app, the web site does tell me that I
must
contact
customer service to change the Mobile Share plan.
Now, when I first set up my Mobile Share plan online, I did have
a
problem, added the plan I wanted way too many times, grin.
Thus, I'm
trying
to figure out if I'm the only one who isn't able to change this
type of
plan, or if allAT&TMobile Share data plan users are stuck with
this
problem.
The customer service representative did tell me she saw no
reason why I
couldn't change my plan myself; but, well, we all know how those
things
can
sometimes be.
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