That doesn't quite seem fair, does it? Thanks for the warning.
Lois -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Vicky Collins Sent: Monday, April 15, 2013 7:13 PM To: [email protected] Subject: RE: changing AT&T Mobile Share DATA plan Oh, grin, I could change to the Mobile Share plan online myself, too. But, now, once I've done that, I'm no longer able to change my rate plan. I can add features and the like to it, but I am told I need to call customer service if I want to change my rate plan itself. ----- Original Message ----- From: "Lois Butterfield" <[email protected] To: <[email protected] Date sent: Mon, 15 Apr 2013 09:57:15 -0400 Subject: RE: changing AT&T Mobile Share DATA plan Okay, that is the difference then. I was changing my regular data plan. I thought I remembered being able to change to a shared plan on my own. My mistake. Lois -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Daniel Miller Sent: Monday, April 15, 2013 9:53 AM To: [email protected] Subject: Re: changing AT&T Mobile Share DATA plan Hello, Actually, once you've signed up for a mobile share plan, you're instructed to call customer service to make changes to said plan. The change my rate plan option on the website is only for non-mobile share plans, unfortunately. Now, keep in mind I could be wrong, but that's the info I was given by a representative, and on the website when I looked a while back. On Apr 15, 2013, at 8:19 AM, "Lois Butterfield" <[email protected] wrote: If you have set up an online account, it is quite easy to change your plan. I have just done it myself. I am using a windows 7 laptop and Jaws 14. If you do it successfully, you will immediately get a confirmation e-mail. Good luck. Lois -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Raul A. Gallegos Sent: Monday, April 15, 2013 8:27 AM To: [email protected] Subject: Re: changing AT&T Mobile Share DATA plan Hi there. If you're asking on a purely technical level as in the ability to do it, the answer is yes. If you go to the my account section on AT&T's website just sign in and go to the area to change of plan. However I do not know how accessible this is from windows, the Mac, or your eye device. --- Sent from Raul's iPhone - (832) 554-7285. Please excuse any dictation or auto complete errors. On Apr 15, 2013, at 6:55 AM, Vicky Collins <[email protected] wrote: Does anyone know if one is able to change theirAT&tMobile Share Data plan themselves, without having to call customer service, say from the 2GB plan to the 4GB one? I'm not really interested in changing my plan right now, but would like to know that I can do it on my own if I want. I've tried with both themyAT&Tapp, as well as with going online to that hard to useAT&Tweb site. And, while I can view my plan in both places, and am told nothing with the app, the web site does tell me that I must contact customer service to change the Mobile Share plan. Now, when I first set up my Mobile Share plan online, I did have a problem, added the plan I wanted way too many times, grin. Thus, I'm trying to figure out if I'm the only one who isn't able to change this type of plan, or if allAT&TMobile Share data plan users are stuck with this problem. The customer service representative did tell me she saw no reason why I couldn't change my plan myself; but, well, we all know how those things can sometimes be. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. 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