Several ideas present.
First, maybe it is backed up on iCloud anyway. Check.
Try another USB port on that computer which appears to have issues.
You might try copying over the backup files manually to a
functioning computer although I'm not 100% sure that would work.
This points up why a little preparation goes a long long way.
At 07:41 AM 6/17/2013, you wrote:
I'm with you on that. The problem is for now she is backed up to the
laptop, not iCloud, so how does she get her stuff back right now?
On 6/17/13, Kevin Barry <[email protected]> wrote:
> Icloud is the way to go. seamless and painless; no computer required.
> At 07:17 AM 6/17/2013, you wrote:
>>Hi All,
>>
>>My daughter had to replace her iPhone over the weekend. Before taking
>>the damaged one back, she backed it up to her laptop. But when she
>>attempted to restore to her new phone, the laptop won't recognize it.
>>In fact the laptop doesn't recognize "any" usb devices. The new phone,
>>on the other hand, is recognizable when we plug it into other
>>computers.
>>
>>The problem is she can't get her contacts etc. off the laptop. So I'm
>>wondering is it possible to restore content over a wifi connection?
>>
>>Thanks in advance.
>>
>>Kimber
>>
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>>Kimberly
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