Hi Kimber, Has your daughter tried using a different USB cable? Maybe the problem is simply that a cable has gone bad.
Best of luck, Anna Sent from my iPhone On Jun 17, 2013, at 7:11 AM, Kimber Gardner <[email protected]> wrote: > Thanks for the suggestions, Kevin. > > All three USB ports on the laptop have the same problem. I had her go > through and update the drivers then disable and re-enable each USB > device in device manager. I don't know what happened after that as I > haven't spoken with her yet this morning. > > Kimber > > On 6/17/13, Kevin Barry <[email protected]> wrote: >> Several ideas present. >> First, maybe it is backed up on iCloud anyway. Check. >> Try another USB port on that computer which appears to have issues. >> You might try copying over the backup files manually to a >> functioning computer although I'm not 100% sure that would work. >> This points up why a little preparation goes a long long way. >> >> At 07:41 AM 6/17/2013, you wrote: >>> I'm with you on that. The problem is for now she is backed up to the >>> laptop, not iCloud, so how does she get her stuff back right now? >>> >>> On 6/17/13, Kevin Barry <[email protected]> wrote: >>>> Icloud is the way to go. seamless and painless; no computer required. >>>> At 07:17 AM 6/17/2013, you wrote: >>>>> Hi All, >>>>> >>>>> My daughter had to replace her iPhone over the weekend. Before taking >>>>> the damaged one back, she backed it up to her laptop. But when she >>>>> attempted to restore to her new phone, the laptop won't recognize it. >>>>> In fact the laptop doesn't recognize "any" usb devices. The new phone, >>>>> on the other hand, is recognizable when we plug it into other >>>>> computers. >>>>> >>>>> The problem is she can't get her contacts etc. off the laptop. So I'm >>>>> wondering is it possible to restore content over a wifi connection? >>>>> >>>>> Thanks in advance. >>>>> >>>>> Kimber >>>>> >>>>> -- >>>>> Kimberly >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the >>>>> "VIPhone" Google Group. >>>>> To search the VIPhone public archive, visit >>>>> http://www.mail-archive.com/[email protected]/. >>>>> To post to this group, send email to [email protected]. >>>>> To unsubscribe from this group, send email to >>>>> [email protected]. >>>>> For more options, visit this group at >>>>> http://groups.google.com/group/viphone?hl=en. >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, >>>>> send an email to [email protected]. >>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the >>> "VIPhone" Google >>>> Group. >>>> To search the VIPhone public archive, visit >>>> http://www.mail-archive.com/[email protected]/. >>>> To post to this group, send email to [email protected]. >>>> To unsubscribe from this group, send email to >>>> [email protected]. >>>> For more options, visit this group at >>>> http://groups.google.com/group/viphone?hl=en. >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to [email protected]. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>>> >>>> >>>> >>> >>> >>> -- >>> Kimberly >>> >>> -- >>> You received this message because you are subscribed to the >>> "VIPhone" Google Group. >>> To search the VIPhone public archive, visit >>> http://www.mail-archive.com/[email protected]/. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/viphone?hl=en. >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, >>> send an email to [email protected]. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> To search the VIPhone public archive, visit >> http://www.mail-archive.com/[email protected]/. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > > > -- > Kimberly > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
