It's a windows xp laptop. The thing that makes me think it's the laptop rather than the phone, is that the phone is recognized by other computers when plugged in. The main problem of the moment is that all her contacts etc are on "that" laptop and she wants to get them onto her new phone. The other strange thing is that everything else on the laptop in question is working like a champ, however none of the USB ports are working.
Thanks for the thoughts. On 6/17/13, Sieghard Weitzel <[email protected]> wrote: > Hi Kimber, > > Is this a Windows 8 laptop? I heard sometimes an iPhone is not recognized > in > Windows 8 if not all Windows 8 updates are installed. I can't confirm this > from my own experience, but I heard this yesterday on the Today in iOS > Podcast. One interesting test would be if there is the USB connect sound > from Windows and, if so, if she takes a picture or 2, does the phone show > up > in Windows Explorer as a device? I think you said the computer does not > recognize "any USB device" which of course would indicate there is > something > seriously wrong with the laptop. As others suggested, make sure you try all > USB ports and try things like maybe a USB thumb drive or a USB keyboard to > see if the computer recognizes it. > > Regards, > Sieghard > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Woody Anna Dresner > Sent: Monday, June 17, 2013 5:34 AM > To: [email protected] > Subject: Re: Restoring an iPhone -- can it be done over wifi? > > Hi Kimber, > > Has your daughter tried using a different USB cable? Maybe the problem is > simply that a cable has gone bad. > > Best of luck, > Anna > > Sent from my iPhone > > On Jun 17, 2013, at 7:11 AM, Kimber Gardner <[email protected]> > wrote: > >> Thanks for the suggestions, Kevin. >> >> All three USB ports on the laptop have the same problem. I had her go >> through and update the drivers then disable and re-enable each USB >> device in device manager. I don't know what happened after that as I >> haven't spoken with her yet this morning. >> >> Kimber >> >> On 6/17/13, Kevin Barry <[email protected]> wrote: >>> Several ideas present. >>> First, maybe it is backed up on iCloud anyway. Check. >>> Try another USB port on that computer which appears to have issues. >>> You might try copying over the backup files manually to a >>> functioning computer although I'm not 100% sure that would work. >>> This points up why a little preparation goes a long long way. >>> >>> At 07:41 AM 6/17/2013, you wrote: >>>> I'm with you on that. The problem is for now she is backed up to the >>>> laptop, not iCloud, so how does she get her stuff back right now? >>>> >>>> On 6/17/13, Kevin Barry <[email protected]> wrote: >>>>> Icloud is the way to go. seamless and painless; no computer required. >>>>> At 07:17 AM 6/17/2013, you wrote: >>>>>> Hi All, >>>>>> >>>>>> My daughter had to replace her iPhone over the weekend. Before >>>>>> taking the damaged one back, she backed it up to her laptop. But >>>>>> when she attempted to restore to her new phone, the laptop won't > recognize it. >>>>>> In fact the laptop doesn't recognize "any" usb devices. The new >>>>>> phone, on the other hand, is recognizable when we plug it into >>>>>> other computers. >>>>>> >>>>>> The problem is she can't get her contacts etc. off the laptop. So >>>>>> I'm wondering is it possible to restore content over a wifi > connection? >>>>>> >>>>>> Thanks in advance. >>>>>> >>>>>> Kimber >>>>>> >>>>>> -- >>>>>> Kimberly >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the >>>>>> "VIPhone" Google Group. >>>>>> To search the VIPhone public archive, visit >>>>>> http://www.mail-archive.com/[email protected]/. >>>>>> To post to this group, send email to [email protected]. >>>>>> To unsubscribe from this group, send email to >>>>>> [email protected]. >>>>>> For more options, visit this group at >>>>>> http://groups.google.com/group/viphone?hl=en. >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "VIPhone" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to [email protected]. >>>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the >>>> "VIPhone" Google >>>>> Group. >>>>> To search the VIPhone public archive, visit >>>>> http://www.mail-archive.com/[email protected]/. >>>>> To post to this group, send email to [email protected]. >>>>> To unsubscribe from this group, send email to >>>>> [email protected]. >>>>> For more options, visit this group at >>>>> http://groups.google.com/group/viphone?hl=en. >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, >>>>> send an email to [email protected]. >>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>> >>>>> >>>>> >>>> >>>> >>>> -- >>>> Kimberly >>>> >>>> -- >>>> You received this message because you are subscribed to the >>>> "VIPhone" Google Group. >>>> To search the VIPhone public archive, visit >>>> http://www.mail-archive.com/[email protected]/. >>>> To post to this group, send email to [email protected]. >>>> To unsubscribe from this group, send email to >>>> [email protected]. >>>> For more options, visit this group at >>>> http://groups.google.com/group/viphone?hl=en. >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, >>>> send an email to [email protected]. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> -- >>> You received this message because you are subscribed to the "VIPhone" >>> Google Group. >>> To search the VIPhone public archive, visit >>> http://www.mail-archive.com/[email protected]/. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/viphone?hl=en. >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, >>> send an email to [email protected]. >>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> >> >> >> -- >> Kimberly >> >> -- >> You received this message because you are subscribed to the "VIPhone" > Google Group. >> To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to > [email protected]. >> For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups > "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> > > -- > You received this message because you are subscribed to the "VIPhone" > Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- Kimberly -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
