Thanks for the suggestions, Kevin. All three USB ports on the laptop have the same problem. I had her go through and update the drivers then disable and re-enable each USB device in device manager. I don't know what happened after that as I haven't spoken with her yet this morning.
Kimber On 6/17/13, Kevin Barry <[email protected]> wrote: > Several ideas present. > First, maybe it is backed up on iCloud anyway. Check. > Try another USB port on that computer which appears to have issues. > You might try copying over the backup files manually to a > functioning computer although I'm not 100% sure that would work. > This points up why a little preparation goes a long long way. > > At 07:41 AM 6/17/2013, you wrote: >>I'm with you on that. The problem is for now she is backed up to the >>laptop, not iCloud, so how does she get her stuff back right now? >> >>On 6/17/13, Kevin Barry <[email protected]> wrote: >> > Icloud is the way to go. seamless and painless; no computer required. >> > At 07:17 AM 6/17/2013, you wrote: >> >>Hi All, >> >> >> >>My daughter had to replace her iPhone over the weekend. Before taking >> >>the damaged one back, she backed it up to her laptop. But when she >> >>attempted to restore to her new phone, the laptop won't recognize it. >> >>In fact the laptop doesn't recognize "any" usb devices. The new phone, >> >>on the other hand, is recognizable when we plug it into other >> >>computers. >> >> >> >>The problem is she can't get her contacts etc. off the laptop. So I'm >> >>wondering is it possible to restore content over a wifi connection? >> >> >> >>Thanks in advance. >> >> >> >>Kimber >> >> >> >>-- >> >>Kimberly >> >> >> >>-- >> >>You received this message because you are subscribed to the >> >>"VIPhone" Google Group. >> >>To search the VIPhone public archive, visit >> >>http://www.mail-archive.com/[email protected]/. >> >>To post to this group, send email to [email protected]. >> >>To unsubscribe from this group, send email to >> >>[email protected]. >> >>For more options, visit this group at >> >>http://groups.google.com/group/viphone?hl=en. >> >>--- >> >>You received this message because you are subscribed to the Google >> >>Groups "VIPhone" group. >> >>To unsubscribe from this group and stop receiving emails from it, >> >>send an email to [email protected]. >> >>For more options, visit https://groups.google.com/groups/opt_out. >> > >> > >> > -- >> > You received this message because you are subscribed to the >> "VIPhone" Google >> > Group. >> > To search the VIPhone public archive, visit >> > http://www.mail-archive.com/[email protected]/. >> > To post to this group, send email to [email protected]. >> > To unsubscribe from this group, send email to >> > [email protected]. >> > For more options, visit this group at >> > http://groups.google.com/group/viphone?hl=en. >> > --- >> > You received this message because you are subscribed to the Google >> > Groups >> > "VIPhone" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> > an >> > email to [email protected]. >> > For more options, visit https://groups.google.com/groups/opt_out. >> > >> > >> > >> >> >>-- >>Kimberly >> >>-- >>You received this message because you are subscribed to the >>"VIPhone" Google Group. >>To search the VIPhone public archive, visit >>http://www.mail-archive.com/[email protected]/. >>To post to this group, send email to [email protected]. >>To unsubscribe from this group, send email to >>[email protected]. >>For more options, visit this group at >>http://groups.google.com/group/viphone?hl=en. >>--- >>You received this message because you are subscribed to the Google >>Groups "VIPhone" group. >>To unsubscribe from this group and stop receiving emails from it, >>send an email to [email protected]. >>For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- Kimberly -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
