Hello, David.
You write
I would rather not give Apple complete access to my phone just so they can
occasionally check to ensure I am not pirating apps.
I agree, but there would be no need to do that. If Apple were
interested in taking that step, they had better have done so years ago since
pirating apps has been possible and actually fairly easy for quite a while.
However, that would be a foolish step as it stands, Google does not need access
to your machine to determine that an app has been uninstalled and returned
within their 15 minute window. Similarly, Microsoft does not require access to
machines even though their own software is often pirated. Keep in mind that it
is in Apple's economic interest to appear as protective of their developers as
possible without spending significant amounts of money or causing significant
user backlash. To attempt to examine and modify machines so that piracy may be
stopped when nobody else does it would, I think, be investing too much money
and reputation for a fairly small gain. Everyone else is offering trials and
not investigating machines. There is no reason Apple, if it wished to offer
trials, could not do the same.
Aman
From: [email protected] [mailto:[email protected]] On Behalf Of
David Chittenden
Sent: Sunday, August 4, 2013 7:02 PM
To: [email protected]
Subject: Re: Bad experience with iTunes Store support regarding app refund
I would rather not give Apple complete access to my phone just so they can
occasionally check to ensure I am not pirating apps.
David Chittenden, MSc, MRCAA
Email: [email protected]
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 10:41, Maria and Joe Chapman <[email protected]> wrote:
HI. wouldn't it work better if all apps could be downloaded for free
and trialled say for a day? There are lots of apps I'd love to try but am
hesitant to download due to the fact that there is really no way to tell if
they are accessible or not unless someone on list or someone on applevis has
tried them. I mean if it's a 99 c app it's not that bad but if it's 5 or 10
bucks? That's going to get expensive.
Warm regards and blessings
Maria, Joe and FurBabies
Email: iMessage:[email protected]
On 03/08/2013, at 6:02 PM, Arnold Schmidt <[email protected]>
wrote:
As I state in another message, I would be much more willing to
support a general refund policy, such as Google has, or at least use to have,
rather than an it won't work with VoiceOver policy. That is just too open to
abuse. Besides, a general refund policy would be an even better way to let
developers know if people didn't like their app, a bunch of them all requested
refunds. It might even improve accessibility.
Arnold Schmidt
----- Original Message -----
From: Cara Quinn <mailto:[email protected]>
To: [email protected]
Sent: Saturday, August 03, 2013 2:58 AM
Subject: Re: Bad experience with iTunes Store support
regarding app refund
Sieghard and All,
Let me encourage you and actually everyone on this list
to write Apple Accessibility to request that there be reasonable accommodation
in place for VoiceOver users to receive app refunds in cases like Sieghard's.
I'd also suggest that Sieghard's note be attached to your own.
I believe this issue needs to be brought into the
forefront in a positive and decisive way. We are almost 2000 people on this
list and this is a very good opportunity to make this point heard.
This discussion has come up before of being alerted of
VO accessibility ahead of time in the App Store and though we've not come to a
set conclusion on the best way to do this, having some indication that an app
has been found to be accessible to some degree with VoiceOver before we
purchase it is a completely reasonable request. If this is not possible, then
it is more than reasonable to ask for refunds if we cannot use an app which is
not accessible to us with the available Apple universal access paradigm.
the email address for Apple Accessibility is:
[email protected]
These are very caring people so please keep this in
mind when you write. I've known some of them personally. They want to help
though there may not be a clear way of making this happen just yet. Just let
them know this is important though. Make your voice heard in a friendly way.
they will listen to you even if they do not know the best answer yet. :)
Thanks All, for your time.
Sincerely,
Cara :)
On Aug 1, 2013, at 11:09 PM, Sieghard Weitzel
<[email protected]> wrote:
Hello List,
Requesting a refund for an app which turns out not to
work with Voiceover has come up a few times and the iTunes Store support email
has been posted in connection with that. So I thought I post my recent
experience with contacting iTunes Store support via their email.
I had bought a couple of package tracking apps in order
to find out which one I liked best. I have been using Track This which is
awesome, but I am in Canada and for some reason they don�t support Purolator
and CanPar which are both major carriers here. I contacted Track This support
twice and never received a reply.
Anyhow, back to iTunes Store support. I provided all
the information including order numbers, purchase date, my Apple Id etc. I
explained how I really enjoyed my iPhone and the fantastic accessibility, but
that unfortunately these two apps I purchased were not voiceover friendly and
there was no Light version offered which I could have tried first. I also
mentioned that I contacted both developers and after almost a week had not
received a reply. In short, I was friendly, explained everything and even
waited to see if the developers would reply to see if they were willing to make
Voiceover improvements.
I received a prompt reply in which the agent explained
that all app sales are final, but that given the situation they would refund me
the $6.72 or whatever it was for the 2 apps. However, she also continued to
give me links as to their terms and conditions and said that this was a
one-time curtocy and that in the future they could not provide any more refunds
and that it was up to me to make sure I didn�t turn on one-click ordering and
accidently purchase apps or read the app description to be sure it was what I
wanted. It was strange because all of this gave me the impression this person
did not at all get the point about Voiceover and all that, but on the other
hand she said they would give me a refund given the situation. According to
what she said I should see the refund back on my account within 48 hours and
since both apps were purchased using store credit it would come back as store
credit. This is now 2 weeks ago and I replied twice to the initial message to
explain that I still had not received the credit and I am getting no more
replies.
I guess what I want to say here is that those who have
done this and received refunds are lucky, but it appears one should definitely
not count on getting a refund even if an app turns out not to work with
Voiceover. I certainly will not buy an app again thinking I might as well try
it because if it doesn�t work I can always ask for a refund.
Regards,
Sieghard
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