*From:* "Aman Singer" <aman.sin...@gmail.com
<mailto:aman.sin...@gmail.com>>
*Date:* 5 August 2013 15:11:15 ACST
*To:* <viphone@googlegroups.com <mailto:viphone@googlegroups.com>>
*Subject:* *RE: Bad experience with iTunes Store support regarding app
refund*
*Reply-To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
Hello, David.
That's just the point. It is not impossible, but it is at least
difficult, to find a program on the PC which does not have either a
trial or a method through which a user may examine it before purchase.
You seem, if I may say so, to be thinking about things as they were 5
years ago rather than as they are now. I have, in the past 5 years at
least, never purchased a program I didn't know I could use. The one
case where I wrote to a developer before a purchase to ask about
accessibility was where the program had to do with tax filing, and the
application was, obviously, not suitable for timed trial or return
because it had only one use in a limited time. I happen to agree with
you that getting Apple to implement a trial system like everyone else
(Google, Amazon, etc) is highly unlikely, but this is a problem unique
to Apple. Everyone else is offering trials, both on the PC and on
mobile platforms.
Aman
al Message-----
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] On Behalf Of David Chittenden
Sent: Monday, August 5, 2013 12:47 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
Subject: Re: Bad experience with iTunes Store support regarding app refund
You manage it the same way you manage it with a PC. You contact the
developer. If the developer has specifically addressed accessibility,
they will tell you. If not, they will say no, or they will not know
what you are talking about. You then take the chance, or you don't
take the chance.
The only difference is, with the PC, you have about a 10% chance that
the software will be accessible. If it isn't, you wasted your money,
because the software cannot be returned once you open it. I used to
give it away as gifts to people I knew would like it.
With iOS, unless it's a game, or a very graphically intensive app, you
have a 66% chance it will be somewhat accessible. These odds are the
best I have had in the computer marketplace, so I do occasionally take
chances. And yes, I have lost a couple hundred dollars over the past
three years because I have purchased apps that ended up not being
accessible.
If you don't want to take any chances, use our crowd-sourcing option,
applevis. Remember that we have a very small user base, so our
crowd-sourcing is quite limited.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com <mailto:dchitten...@gmail.com>
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 11:44, Maria and Joe Chapman
<bubbygirl1...@gmail.com <mailto:bubbygirl1...@gmail.com>> wrote:
HI. if this option is not viable how do we get around this
problem? It's quite unreasonable to think that someone is going to buy
an app over say $10 and just say "well there's 10 dollars gone down
the drain" and never be able to use the app? This list and applevis is
wonderful and the only way I can think to partially solve this problem
is to contact an app developer and ask them to test their app with
voice over. How do you manage the problem if you want to purchase an
app that no one else has tried?
Cheers
Maria
sent from mac mini
email, & fb bubbygirl1...@gmail.com <mailto:bubbygirl1...@gmail.com>
skype bubbygirl1972 twitter same as skype without the numbers.
On 05/08/2013, at 9:34 AM, David Chittenden <dchitten...@gmail.com
<mailto:dchitten...@gmail.com>> wrote:
Well, given how few blind people there are, and how few apps we
actually buy compared with sighted people, and considering that this
model would require a complete rewrite and restructuring of the App
Store, I seriously doubt it would happen unless Apple receives a great
many requests for such.
The shareware model of computer software distribution does
something like this. Save for small companies, shareware is not
usually used because it does not typically make much money because
people readily and easily crack the protection schemes.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com <mailto:dchitten...@gmail.com>
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 11:12, Maria and Joe Chapman
<bubbygirl1...@gmail.com <mailto:bubbygirl1...@gmail.com>> wrote:
Hi. I was thinking more along the lines of the app could
be downloaded and is fully functional for a day unless you purchase a
key on the mac or do an in app purchase on the iphone. Some apps can
be rather expensive, I would not be willing to buy a 10 or 20 dollar
app I could not use and probably wouldn't unless I had heard it was at
least usable in some way with voice over. How many apps I wonder are
not discovered to be accessible because people are afraid to buy them
in case they are not usable?
regards
Maria and crew from australia
email:
bubbygirl1...@gmail.com <mailto:bubbygirl1...@gmail.com>
check out
www.95-the-mix.com <http://www.95-the-mix.com>
<http://www.95-the-mix.com/>
where we play lots of great music
On 05/08/2013, at 9:01 AM, David Chittenden
<dchitten...@gmail.com <mailto:dchitten...@gmail.com>> wrote:
I would rather not give Apple complete access to my
phone just so they can occasionally check to ensure I am not pirating
apps.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com <mailto:dchitten...@gmail.com>
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 10:41, Maria and Joe Chapman
<bubbygirl1...@gmail.com <mailto:bubbygirl1...@gmail.com>> wrote:
HI. wouldn't it work better if all apps could be
downloaded for free and trialled say for a day? There are lots of apps
I'd love to try but am hesitant to download due to the fact that there
is really no way to tell if they are accessible or not unless someone
on list or someone on applevis has tried them. I mean if it's a 99 c
app it's not that bad but if it's 5 or 10 bucks? That's going to get
expensive.
Warm regards and blessings
Maria, Joe and FurBabies
Email: iMessage:bubbygirl1...@gmail.com
<http://gmail.com> <http://gmail.com/>
On 03/08/2013, at 6:02 PM, Arnold Schmidt
<arno...@mindspring.com <mailto:arno...@mindspring.com>> wrote:
As I state in another message, I would be much
more willing to support a general refund policy, such as Google has,
or at least use to have, rather than an it won't work with VoiceOver
policy. That is just too open to abuse. Besides, a general refund
policy would be an even better way to let developers know if people
didn't like their app, a bunch of them all requested refunds. It
might even improve accessibility.
Arnold Schmidt
----- Original Message -----
From: Cara Quinn <mailto:modelc...@gmail.com>
To: viphone@googlegroups.com
<mailto:viphone@googlegroups.com>
Sent: Saturday, August 03, 2013 2:58 AM
Subject: Re: Bad experience with iTunes
Store support regarding app refund
Sieghard and All,
Let me encourage you and actually everyone
on this list to write Apple Accessibility to request that there be
reasonable accommodation in place for VoiceOver users to receive app
refunds in cases like Sieghard's. I'd also suggest that Sieghard's
note be attached to your own.
I believe this issue needs to be brought
into the forefront in a positive and decisive way. We are almost 2000
people on this list and this is a very good opportunity to make this
point heard.
This discussion has come up before of being
alerted of VO accessibility ahead of time in the App Store and though
we've not come to a set conclusion on the best way to do this, having
some indication that an app has been found to be accessible to some
degree with VoiceOver before we purchase it is a completely reasonable
request. If this is not possible, then it is more than reasonable to
ask for refunds if we cannot use an app which is not accessible to us
with the available Apple universal access paradigm.
the email address for Apple Accessibility is:
accessibil...@apple.com <mailto:accessibil...@apple.com>
These are very caring people so please keep
this in mind when you write. I've known some of them personally. They
want to help though there may not be a clear way of making this happen
just yet. Just let them know this is important though. Make your voice
heard in a friendly way. they will listen to you even if they do not
know the best answer yet. :)
Thanks All, for your time.
Sincerely,
Cara :)
On Aug 1, 2013, at 11:09 PM, Sieghard
Weitzel <siegh...@live.ca <mailto:siegh...@live.ca>> wrote:
Hello List,
Requesting a refund for an app which turns
out not to work with Voiceover has come up a few times and the iTunes
Store support email has been posted in connection with that. So I
thought I post my recent experience with contacting iTunes Store
support via their email.
I had bought a couple of package tracking
apps in order to find out which one I liked best. I have been using
Track This which is awesome, but I am in Canada and for some reason
they don�t support Purolator and CanPar which are both major carriers
here. I contacted Track This support twice and never received a reply.
Anyhow, back to iTunes Store support. I
provided all the information including order numbers, purchase date,
my Apple Id etc. I explained how I really enjoyed my iPhone and the
fantastic accessibility, but that unfortunately these two apps I
purchased were not voiceover friendly and there was no Light version
offered which I could have tried first. I also mentioned that I
contacted both developers and after almost a week had not received a
reply. In short, I was friendly, explained everything and even waited
to see if the developers would reply to see if they were willing to
make Voiceover improvements.
I received a prompt reply in which the
agent explained that all app sales are final, but that given the
situation they would refund me the $6.72 or whatever it was for the 2
apps. However, she also continued to give me links as to their terms
and conditions and said that this was a one-time curtocy and that in
the future they could not provide any more refunds and that it was up
to me to make sure I didn�t turn on one-click ordering and accidently
purchase apps or read the app description to be sure it was what I
wanted. It was strange because all of this gave me the impression this
person did not at all get the point about Voiceover and all that, but
on the other hand she said they would give me a refund given the
situation. According to what she said I should see the refund back on
my account within 48 hours and since both apps were purchased using
store credit it would come back as store credit. This is now 2 weeks
ago and I replied twice to the initial message to explain that I still
had not received the credit and I am getting no more replies.
I guess what I want to say here is that
those who have done this and received refunds are lucky, but it
appears one should definitely not count on getting a refund even if an
app turns out not to work with Voiceover. I certainly will not buy an
app again thinking I might as well try it because if it doesn�t work I
can always ask for a refund.
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