Hello, Joanne.
You write
So, why don't blind pc users complain to Microsoft for some third party
software that don't work with windows and demanding microsoft for refund, but
Apple user seems to do so?
Is that because, Apple listen to users voice and some people, think, it is a
good way to use it as a complain maganism?
Respectfully, I would say that Apple, like all other large companies,
listens to the purchasing of its users and, on rare occasions, to the orders of
judges and tribunal members rather than to their users' voices. Having said
that, though, one does not ask Microsoft for a refund for inaccessible software
made by developers because Microsoft can't give what it doesn't have. To put it
differently, on Microsoft's desktop operating systems, like those systems made
by Google, the various Linux manufacturers, etc, the operating system
manufacturer sells you the operating system alone. You can, if you wish, buy
other applications from the operating system developer's online store, but if
you wish to buy from someone else, you are free to do so as many people do.
Apple, on the other hand, in their iOS model, chooses to exercise control over
and charge for apps from their own store. They also take significant technical
steps to prevent people from installing applications without the consent of
Apple. They are, therefore, involved in the process in a way which a standard
operating system manufacturer is not. They approve the apps, take the money,
etc. Microsoft doesn't and that's why you don't ask them for a refund except,
of course, on their own products. Note that this is not unusual in the phone
operating system area, but all the others which do it are either insignificant
(Web OS) or inaccessible (Blackberry and Windows Phone). That's why we're
talking about Apple.
As for the rest of your message, I'm afraid I don't see the connection
between Jaws and this issue. The analogy of the restaurant does not meet this
case because the problem is not that people don't like the app, it's that they
don't know what the app can do before they order it. The sighted user knows
what the app can do, the blind user does not know whether the description is
accurate.
Aman
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
Joanne Chua
Sent: Monday, August 5, 2013 2:10 AM
To: [email protected]
Subject: Re: Bad experience with iTunes Store support regarding app refund
It seems like now the debate/arguement is out of hand.
We are first talking about how unsuccessful some individual get the refund from
their so call inaccessible apps to how program got distributed.
Regardless of what it is, everyone got their own opinion, and views on such
topic.
There is no right and wrong, but often, we use our emotional views rather than
our rational views.
Yes, indeed, there're hundrets and thousands of software developers offer trial
software, and you can then choose to purchase or not purchase the software.
But, as far as i know (which is not 5 years ago) those trial softwares have
nothing to do with Micro Soft, or any of the OS developer. It got to do with
the developer itself.
So, why don't blind pc users complain to Microsoft for some third party
software that don't work with windows and demanding microsoft for refund, but
Apple user seems to do so?
Is that because, Apple listen to users voice and some people, think, it is a
good way to use it as a complain maganism?
I'm not saying this is wrong. Just like, i know someone who use Jaws on Window
with BootCam. Wrote to FreedomScientific for some bug they found on Jaws, and
FreedomScientific respond is that, they have nothing to do with it cause it
operates on Mac, and Jaws doesn't operate on Mac...
Yes, you can not to pay, even sue the restorant for undercook food, but you
can't sue the restorant for not using the knifes and fork you use to, the brand
of tomato sauce you like, or the napkin foulded in circle rather than a
triangular shape that you wanted.
The flip side of Inclusion is Exclusion.Joanne Chua Leaders For Tomorrow 2013
Candidate Send from my iPad
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