As someone who uses both platforms, I can tell you that the same thing
happens on android as well. Granted, Google does allow trial software
but developers do not always provide it. Also, google will provide a
refund within 15 minutes of purchasing an app, but that's not always
enough time to tell whether an app is fully accessible. With both
platforms, it really depends on if an app's controls are properly
labeled and laid out in a logical way.
Original message:
Hi, while the discussion of Droids comes up and is welcome in a
constructive way when comparing Apples to Droids, does this below
comment really add to the discussion in a positive way? Will Sieghard
benefit by throwing in his iPhone, getting an Android, thus spending
more money than the original app refund would be, just to prove a point
that Droid might give him a better experience? Let's think about this
before posting a message like this.
--
Raul A. Gallegos
You simply can't make a half sandwich. If it's not half of a whole
sandwich, it's just a small sandwich. - Sheldon Cooper
Twitter and Facebook user ID: rau47
On 8/2/2013 6:33 AM, Anthony Vece wrote:
Just one more reason to switch to a Droid.
Sent from my Verizon iPhone 5!
On Aug 2, 2013, at 6:17 AM, Les Kriegler <[email protected]
<mailto:[email protected]>> wrote:
Hi Sieghard,
I have a sense that the iTunes store isn't as willing to provide
refunds as they used to be. I had an issue where I requested a refund
because a sale was canceled prior to the time it was supposed to
occur. I didn't get a refund, but I got a credit for song purchase
instead. But it took a long time to accomplish this, and I had to go
to a second representative, as the first lady with whom I spoke never
got back to me. I think I'd ask to speak with someone else were I in
your position. Request this via e-mail; that's what I wound up doing.
Good luck.
Les
On Aug 2, 2013, at 2:09 AM, Sieghard Weitzel <[email protected]
<mailto:[email protected]>> wrote:
Hello List,
Requesting a refund for an app which turns out not to work with
Voiceover has come up a few times and the iTunes Store support email
has been posted in connection with that. So I thought I post my
recent experience with contacting iTunes Store support via their email.
I had bought a couple of package tracking apps in order to find out
which one I liked best. I have been using Track This which is
awesome, but I am in Canada and for some reason they don’t support
Purolator and CanPar which are both major carriers here. I contacted
Track This support twice and never received a reply.
Anyhow, back to iTunes Store support. I provided all the information
including order numbers, purchase date, my Apple Id etc. I explained
how I really enjoyed my iPhone and the fantastic accessibility, but
that unfortunately these two apps I purchased were not voiceover
friendly and there was no Light version offered which I could have
tried first. I also mentioned that I contacted both developers and
after almost a week had not received a reply. In short, I was
friendly, explained everything and even waited to see if the
developers would reply to see if they were willing to make Voiceover
improvements.
I received a prompt reply in which the agent explained that all app
sales are final, but that given the situation they would refund me
the $6.72 or whatever it was for the 2 apps. However, she also
continued to give me links as to their terms and conditions and said
that this was a one-time curtocy and that in the future they could
not provide any more refunds and that it was up to me to make sure I
didn’t turn on one-click ordering and accidently purchase apps or
read the app description to be sure it was what I wanted. It was
strange because all of this gave me the impression this person did
not at all get the point about Voiceover and all that, but on the
other hand she said they would give me a refund given the situation.
According to what she said I should see the refund back on my account
within 48 hours and since both apps were purchased using store credit
it would come back as store credit. This is now 2 weeks ago and I
replied twice to the initial message to explain that I still had not
received the credit and I am getting no more replies.
I guess what I want to say here is that those who have done this and
received refunds are lucky, but it appears one should definitely not
count on getting a refund even if an app turns out not to work with
Voiceover. I certainly will not buy an app again thinking I might as
well try it because if it doesn’t work I can always ask for a refund.
Regards,
Sieghard
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