Joseph, Not sure in the world where you are, certainly here in the UK discrimination doesn't have to exhibit any pattern, I am amazed that if this is the case where you are…
An act of discrimination or a series of acts are all the same here… The fact that I have previously had refunds would to me indicate that this is the correct, usual and normal action and not a reason not to do it this time around. Regards, Neil Barnfather Talks List Administrator Twitter @neilbarnfather TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple iOS, Macintosh and Android accessibility specialist. For all your accessible phone, PDA and GPS related enquiries visit www.talknav.com URL: - www.talknav.com e-mail: - [email protected] Phone: - +44 844 999 4199 On 11 Sep 2013, at 17:23, Joseph FreeTech <[email protected]> wrote: > I noticed you did not post your messages to Apple customer service. Seems a > bit odd. You stated in a previous message that you've quickly received a > refund for your many other purchases. Your current issue sounds like a one > off thing. In other words, let's say you reach someone at the management > level, he's quickly going to review your purchasing history and notice that > indeed you have been given refunds in the past and that there is no unfair > treatment or discrimination of blind Apple customers. In short, for any such > charges to be successfully levied against Apple or anyone else, there must > be a pattern of discrimination. The key word is "pattern." You might also > consider how much your time and effort is worth and compare this to the cost > of the time and effort you've placed on trying to get your few dollars back. > > Joseph > > ----- Original Message ----- > From: "Neil Barnfather - TalkNav" <[email protected]> > To: <[email protected]> > Sent: Wednesday, September 11, 2013 8:29 AM > Subject: Re: Apple App Store & Refunds for inaccessible Apps > > > Yes, below are three quotes from the messages that I have exchanged about > this, you'll see very clearly what they have to say about it… > > --Apple iTunes App Store Support responses-- > > "I appreciate your feedback and I understand your frustration. > > Every app gets reviewed by Apple, but you also have as user the chance to > leave your own opinion about the products offered on the App Store, writing > a review to the mentioned app. > > You can also submit your feedback about the accessibility feature of apps > and how this should be clearly indicated in the app description. > I encourage you therefore to use the iTunes Feedback page to submit your > comments: > http://www.apple.com/feedback/itunesapp.html."; > > "We have checked this a second time again. We do understand that it is > frustrating to have paid for an application that you won't be able to use, > but I need to remind you that all sales on the iTunes Store are final. > > I just want also to remind you that the App Store is just a commercial > platform, we do not create most of the apps that are sold on the Store so we > are unable to guarantee their voice over compatibility. You may wish to > contact the developer prior to purchasing an app in the future to find out > if they have this feature." > > --end-- > > As you can see, they are very clearly not budging. > > > > > Regards, > > Neil Barnfather > > Talks List Administrator > Twitter @neilbarnfather > > TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple > iOS, Macintosh and Android accessibility specialist. For all your > accessible phone, PDA and GPS related enquiries visit www.talknav.com > > URL: - www.talknav.com > e-mail: - [email protected] > Phone: - +44 844 999 4199 > > On 11 Sep 2013, at 15:59, Lisa belville <[email protected]> wrote: > >> Hi. Is there any way you could share a letter showing how the Apple >> people were patronizing/unhelpful in this regard? I understand the >> frustration of not getting a refund for something inaccessible and how a >> clueless rep makes this all the more annoying, but IMO there's a >> difference between politely/patiently conveying a policy and being >> patronizing. Obviously, you can take out any names in this letter, but it >> would be good to see an example of this attitude. Could it possibly be >> this particular rep's issue and not necessarily one of Apple itself? I'm >> referring to the patronizing/unsympathetic attitude and not the policy >> itself. >> >> Lisa >> >> >> >> There is a fine line between genius and insanity and that difference is a >> paycheck! >> Lisa Belville >> [email protected] >> >> ----- Original Message ----- From: "Neil Barnfather - TalkNav" >> <[email protected]> >> To: <[email protected]>; <[email protected]>; "The >> Accessible Phones Discussion List" <[email protected]> >> Sent: Wednesday, September 11, 2013 8:58 AM >> Subject: Apple App Store & Refunds for inaccessible Apps >> >> >> The below should prove a concern to all Apple accessibility feature users, >> and I would urge as many of you who can do so, to please write to Apple >> yourselves to express your concern along the same lines where possible… >> ([email protected]). >> >> For years now Apple has led the way in accessibility standards and >> application of methods in interacting with all of its product range. >> Internationally within many disability arenas Apple is celebrated as the >> defacto standard and is widely acknowledged as users preferred platform >> for persons with accessibility issues. >> >> Whether or not the App Store had an unofficial policy towards customers >> with accessibility needs or not, is unknown to me. What I am aware of is >> that where I've bought Apps which turn out not to be accessible, Apple App >> Store has always been prompt to refund the purchase immediately without >> question. >> >> Since Apple do not enforce accessibility standards, nor in anyway >> whatsoever offer a method of a disabled user to know whether or not an App >> is, or is not, accessible in advance of purchase, this seemed to be a most >> reasonable compromise. >> >> However, in correspondence over the past week with Apple iTunes support >> staff via e-mail in relation to an App I have purchased which is >> inaccessible, Apple's stance has been both surprising and frankly highly >> dismissive of our needs and vulnerability when using Apple's App Store. >> >> I have been point blank refused a refund upon this occasion, with staff >> suggesting that I could leave a review for the App which others could >> read, and or write to the developer. Whilst I understand that the second >> suggestion may illicit a positive response, and sometimes it does… In many >> instances developers haven't even heard of Voice Over let alone understand >> what it does and how they aught to address compliance with Apple's >> Accessibility API's. >> >> Of course, the best approach would be for Apple to make compliance with >> its Accessibility API's a requirement for all new Apps being approved to >> the App Store, indeed a range of other options would also work, such as; a >> discount on the 30% cut that Apple takes for compliant Apps, a penalty >> higher fee (35% etc) for those that do not comply and perhaps indicating >> with a marker in the App store which Apps do meet the requirements. >> >> Since Apple do none of these, despite so publicly professing to up holding >> and supporting some of the most well implemented accessibility innovation >> and support seen in the industry, it seemed like a fair compromise that >> Apple voluntarily and without complication offered a refund to customers >> who had accessibility needs where an App proved to be inaccessible. >> >> The situation now, though is that Apple is refusing in an uncompromising >> and frankly shocking way to refund such purchases, with patronising and >> unsympathetic suggestions as to how we, as blind users, go about reviewing >> Apps etc. >> >> I would ask that Apple firstly developed a robust policy in this regard, >> and secondly, reviews options as to improving the compliance uptake of >> developers within their iOS and Mac App Stores. >> >> So that I can convey your response to the ViPhone, Macvisionaries and >> other Apple Accessibility user forums promptly, I would sincerely >> appreciate your earliest feedback and response on this issue. >> >> Yours kindly. >> >> Regards, >> >> Neil Barnfather >> >> http://www.NeilBarnfather.com >> >> >> >> >> Regards, >> >> Neil Barnfather >> >> Talks List Administrator >> Twitter @neilbarnfather >> >> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple >> iOS, Macintosh and Android accessibility specialist. For all your >> accessible phone, PDA and GPS related enquiries visit www.talknav.com >> >> URL: - www.talknav.com >> e-mail: - [email protected] >> Phone: - +44 844 999 4199 >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing [email protected]. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by emailing > [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing [email protected]. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by emailing > [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. 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