Hi Roger,

This is a very vague memory, from the mists of time! - It therefore may have
no relevance at all to you!!

I seem to remember having an unexplained problem with an earlier version of
word which I eventually tracked down to the "normal" template which had
somehow become corrupted.

I got rid of the normal template and word was then fine - it recreated a new
default  "normal" template and was fine from then on.

Of course, if you have modified your normal template you will lose those
changes - but I'm expecting that would be a much lesser inconvenience :)

If you save the normal template elsewhere (I'd go for a removable thumbdrive
or similar so MS can't go looking - but that's just me!) you can replace it
if it turns out not to be the problem.

As I say, I don't really remember all the details from when I had the
problem - but it may be worth a try!


HTH



Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: [EMAIL PROTECTED]




on 2/4/08 12:10 AM, [EMAIL PROTECTED] at [EMAIL PROTECTED] wrote:

> Hi Daniel
> 
> Yes I have deleted everything I could find relating to any version of office.
> Perhaps I should say again these were working fine until last Friday!!
> 
> I have created new users so the problem can't be in the user directory I
> believe
> but in the main system but as to where??????
> 
> Or perhaps Microsoft have expired word : ))
> 
> thanks for your help
> 
> regards
> 
> Roger
> 
> 
> 
> Hi Roger
> 
> (Thanks for the reply off list. Just keeping this on list, so others can
> follow, and someone may have extra ideas well.)
> 
> Had a Google search for Word crashing errors, and found this, which might be
> of help.
> I could be a conflict with something else left behind of a previous version,
> or it's bringing up a file that is corrupt on each start.
> But more so, perhaps something in a folder conflicting amount the Word
> versions.
> There are a lot of different preference files and folders with Office, so
> you have to make sure to delete or remove them all.
> 
> Have a look at the following links, as this may help
> <http://support.microsoft.com/kb/948489>
> <http://groups.google.com/group/microsoft.public.mac.office.word/browse_thre
> ad/thread/5a750ef02f1aa2c4>
> <http://www.officeformac.com/ProductForums/Word/976>
> 
> Thanks.
> 
> Kind Regards
> Daniel
> 
> 
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