My experience too, more or less. I get an email 1 or 2 of month
reminding me that the invoice is available to view, and I log in to do
this. On the 5 day I get an email with the paid invoice included.
Severin Crisp
On 10/06/2011, at 12:32 PM, Ronda Brown wrote:
Hi Michael,
I have not experienced what you have mentioned below.
I’m still receiving from Westnet an emailed Invoice on the 1st of
the Month and then an emailed Receipt on the 5th of each Month.
I don’t have to login to my Account.
Cheers,
Ronni
On 10/06/2011, at 11:52 AM, Michael Hawkins wrote:
Westnet has recently "upgraded" its invoicing system. It informed
subscribers of the change by sending out an email with subject
heading "Your Westnet Phone Invoice". The email starts with the
salutation "Dear Valued Member."
That is, of course, the generic indication that you are anything but.
Until this month, each month Westnet has emailed an invoice
followed a day or two later by a receipt.
Westnet now requires that customers log on to their account by
logging on. I don't know if all members have had the same difficulty
I have had, but the invoices are not available to be viewed. Nor
are receipts.
Westnet's explanation is that:
Customers have a download limit.
If invoices and receipts are sent out automatically by Westnet,
that may cause the down load limit to be exceeded.
Therefore, every customer must log-on and retrieve their account
information, and then download it.
When Westnet gets the new system working, customers will be able to
view invoices and receipts on-line.
The lack of logic is appalling.
Alternatively, Westnet/Iiinet's lack of technical expertise has
been exposed.
If receipt of an email from Westnet took the customer over the
download limit, why doesn't logging on and downloading the invoice
have the same effect?
The answer from Westnet is that is because the download is within
the "Free zone".
So, why isn't an email plus attachment sent by Westnet to the
customer within the "Free zone"?
Why has Westnet/iinet inflicted a new system on "Valued Customers",
before making sure the system works?
Other questions are whether it is legal for Westnet/iinetl to use
an automatic payment system to pay itself before the customer
receives an invoice and has the opportunity to query it, and
whether it is legal for Westnet/iinet to pay itself and not send
the customer an invoice.
Note the use of the word "send".
If this new system has been introduced to avoid the possibility of
any customer suffering an inconvenience because receipt of the
invoice and receipt of the receipt has caused the customer to
exceed a monthly down load limit, how many more customers are
inconvenienced by having to log on, navigate their way to the
relevant webpage, and then download for themselves the invoice and
tax receipt?
The answer is that every customer is inconvenienced by being
required to log on to (a) get the invoice and (b) log on again a
few days later get the receipt.
Can anyone suggest an internet service provider for whom a "Valued
Memberr" is in fact, valued?
Regards to all,
Michael Hawkins.
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Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
Phone (08) 9842 1950 (Int'l +61 8 9842 1950)
email mailto:[email protected]
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