That's what my experience used to be, except that the invoice and the receipt were attached to the respective emails. No logging in was required.
Regards, Michael Hawkins. From: Severin Crisp <[email protected]> Reply-To: WAMUG Mailing List <[email protected]> Date: Fri, 10 Jun 2011 12:49:32 +0800 To: WAMUG Mailing List <[email protected]> Subject: Re: Westnet Invoices My experience too, more or less. I get an email 1 or 2 of month reminding me that the invoice is available to view, and I log in to do this. On the 5 day I get an email with the paid invoice included. Severin Crisp On 10/06/2011, at 12:32 PM, Ronda Brown wrote: > Hi Michael, > > I have not experienced what you have mentioned below. > > I¹m still receiving from Westnet an emailed Invoice on the 1st of the Month > and then an emailed Receipt on the 5th of each Month. > I don¹t have to login to my Account. > > Cheers, > Ronni > > On 10/06/2011, at 11:52 AM, Michael Hawkins wrote: > >> Westnet has recently "upgraded" its invoicing system. It informed subscribers >> of the change by sending out an email with subject heading "Your Westnet >> Phone Invoice". The email starts with the salutation "Dear Valued Member." >> >> That is, of course, the generic indication that you are anything but. >> >> Until this month, each month Westnet has emailed an invoice followed a day or >> two later by a receipt. >> >> Westnet now requires that customers log on to their account by logging on. I >> don't know if all members have had the same difficulty >> >> I have had, but the invoices are not available to be viewed. Nor are >> receipts. >> >> Westnet's explanation is that: >> 1. Customers have a download limit. >> 2. If invoices and receipts are sent out automatically by Westnet, that may >> cause the down load limit to be exceeded. >> 3. Therefore, every customer must log-on and retrieve their account >> information, and then download it. >> 4. When Westnet gets the new system working, customers will be able to view >> invoices and receipts on-line. >> The lack of logic is appalling. >> >> Alternatively, Westnet/Iiinet's lack of technical expertise has been exposed. >> >> If receipt of an email from Westnet took the customer over the download >> limit, why doesn't logging on and downloading the invoice have the same >> effect? >> >> The answer from Westnet is that is because the download is within the "Free >> zone". >> >> So, why isn't an email plus attachment sent by Westnet to the customer within >> the "Free zone"? >> >> Why has Westnet/iinet inflicted a new system on "Valued Customers", before >> making sure the system works? >> >> Other questions are whether it is legal for Westnet/iinetl to use an >> automatic payment system to pay itself before the customer receives an >> invoice and has the opportunity to query it, and whether it is legal for >> Westnet/iinet to pay itself and not send the customer an invoice. >> >> Note the use of the word "send". >> >> If this new system has been introduced to avoid the possibility of any >> customer suffering an inconvenience because receipt of the invoice and >> receipt of the receipt has caused the customer to exceed a monthly down load >> limit, how many more customers are inconvenienced by having to log on, >> navigate their way to the relevant webpage, and then download for themselves >> the invoice and tax receipt? >> >> The answer is that every customer is inconvenienced by being required to log >> on to (a) get the invoice and (b) log on again a few days later get the >> receipt. >> >> Can anyone suggest an internet service provider for whom a "Valued Memberr" >> is in fact, valued? >> >> Regards to all, >> >> Michael Hawkins. >> >> >> > > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:[email protected]> > ________________________________________________________ Assoc Professor R Severin Crisp, FIP, CPhys, FAIP 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia. Phone (08) 9842 1950 (Int'l +61 8 9842 1950) email mailto:[email protected] ________________________________________________________ -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
