Hi Ronni Things are very peculiar. Came (partly) good during testing. > Go to System Preferences > Network - select the connection you are using > (Wi-Fi or Ethernet), then click the Advanced button, then 'Proxies' check > that NOTHING is selected here. >
On both Macs, Network Proxies for both Ethernet and WiFi have no "Protocols to configure" boxes checked. But both have "Use Passive FTP Mode (PASV)" ticked, and the field for "Bypass proxy settings for these Hosts & Domains:" has *.local, 169.254/16 entered. Should I NOT have PASV checked? 1Password is the only Extension installed (on both Macs), so it can be checked easily. Previous experience with old Mac (following the Safari diagnostic guide) and deleting all Website Data (cookies, caches etc) gave just temporary relief, probably coincidental, to the problem website (BankWest at that time) but caused lots of anguish with lost helpful data for other sites. I've avoided that step since! Have not done this tonight as I didn't get past step 1 on your list. First thing I did tonight was to attempt SBS access from the main Mac - no go (so it hadn't come good with a rest). Then I tested the older second Mac which has the same OS 10.8.3 and Safari 6.0.4 as the new main Mac. Old Mac had essentially an empty cookie file (Prefs-Privacy) with no reference to SBS. Safari is little used - just homepage of ABC news, then Wikipedia and not much else for last 3-4 months. Consequently I expected slow webpage loading so I tried a couple of random sites that I have bookmarked to get a feel for time taken to load (they were a few seconds generally). Then tried www.sbs.com.au on Safari with all existing preference settings (and latest Flash Player). It appeared to hang so I left it to see what would happen. Watched for 5 minutes then went to make coffee. Returned a few minutes later to find some data on screen: part of the webpage banner image and then the menu tab items and language choices listed vertically as links. Left it for another 10 minutes but no change. Escaped, closed Safari and tried again. This time Safari timed out after 1 minute with the message that Safari can't open because website not responding. Tried Firefox on old Mac. Partial load after 5 minutes with graphics of banner and webpage header (down to the menu tabs) Nothing more for the next 10 minutes. Back to Safari on old Mac. Got the text list display after 1 minute but no images. ** Tried Safari on NEW Mac - website opened properly with full graphics display! No delay. Tried again on old Mac with Safari: hung again with partial loading at 5 minutes. What now? Two hours later, the new Mac still successfully loads the SBS home page. Previous experience suggests I will have no problems with accessing the SBS website for the next few days from the new Mac. I hadn't got round to trying FireFox on the new Mac. But the partial access from the old Mac is puzzling - I can look at that again tomorrow. I think I will just have to wait for SBS access to fail again. I can then carry on with your list - Safe Mode, etc. But it does seem that the problem is not machine specific or even Safari specific. It is very strange that the new Mac is starting to show the same symptons I had with the old Mac and BankWest. It seems that SBS is trying to download something that my Belkin modem, Time Capsule, and Mac does not like. Would the Firewall settings have any bearing here? The new Mac (February 2013) had a fresh install of apps and data. Did not use Migration Assistant. I had completely forgotten about testing SBS access from the iPad. Something else to add to the checklist for next time. Thanks for your help and guidance so far. I hope the problem can be resolved with clear causes found! Cheers Alan On 23/05/2013, at 8:13 PM, Ronda Brown <[email protected]> wrote: > Hi Alan, > > My little Perez wishes we could go on our normal 5KM everyday walks. > I have not been able to walk Perez since the end of January :( > I hope to be able to go a short distance in the near future. > > Re: your Safari problem: something is very wrong on your computer or Safari > install. > Can you access the websites if you startup in Safe Mode? (shift key down at > startup.) > Can you access these websites on your other Mac which is running the same > version of OS X 10.8.3 & Safari? > > Other things to try: > From your Safari menu bar > click Safari > Preferences then select the Privacy tab. Cookies and > other website data: Click: Remove All Website Data. > Quit then relaunch Safari. > See if you access the sites now. > > If not: > > Do you have any extensions in Safari? Safari > Preferences - Extensions. > Try disabling all the extensions > > If you can access the sites then, try enabling one at a time and test to find > out which one is the problem. > > Are you using any proxies? > > Go to System Preferences > Network - select the connection you are using > (Wi-Fi or Ethernet), then click the Advanced button, then 'Proxies' check > that NOTHING is selected here. > > If you made any changes, click the "OK" button and then click the "Apply" > button to make the changes permanent. > > Close the Network window. > > If you made any changes, restart your Mac and then check to see if this fixed > the problem. > > Cheers, > > Ronni > > Sent from Ronni's iPad4 > > On 23/05/2013, at 6:04 PM, Alan Smith <[email protected]> wrote: > >> Hi Ronni >> >> I too had to stop due to pressure from my support crew - my Miniature >> Schnauzer wanted her evening walk. I applied your suggested values, >> restarted the iMac then tested again. >> >>> What link can't you access? >>> www.sbs.com.au >>> www.sbs.com.au/ondemand/ >> >> Can't access either. Blue progress bar stops at "sbs.co" . Safari either >> hangs or times out. I didn't hold the search for more than 4 minutes. >> Timeout action seemed to be variable but say 1 to 2 minutes before message >> "Safari can't open because - - - server is not responding". >> >>> Also in your System Preferences > Other - Flash Player, click on it then >>> 'Storage' do you have 'Ask me before allowing new sites to save information >>> on this computer'? >> >> I changed preference to above - it was "Allow sites to save info to >> computer". I confirm the Flash Player plugin is 11.7.700.203. >> >>> In advanced have 'Allow Adobe to install updates (recommended). >> >> >> Yes >> >>> Safari > Preferences - Privacy - Block cookies - select 'from third parties >>> and advertisers'. >> >> >> I changed preference to above - it was "Block cookies - Never". >> >> >> >> >> On 23/05/2013, at 4:57 PM, Ronda Brown <[email protected]> wrote: >> >>> No special plugin needs to be installed from the SBS site. >>> What link can't you access? >>> www.sbs.com.au >>> www.sbs.com.au/ondemand/ >>> >>> Flash Player.plugin v 11.7.700.203 >>> Also in your System Preferences > Other - Flash Player, click on it then >>> 'Storage' do you have 'Ask me before allowing new sites to save information >>> on this computer'? >>> In advanced have 'Allow Adobe to install updates (recommended). >>> >>> >>> Safari > Preferences - Privacy - Block cookies - select 'from third parties >>> and advertisers'. >>> SBS requires cookies. >>> >>> I have to have a break now, my 'support crew' are demanding I stop! >>> I'll reply to your other emails probably later tonight or perhaps tomorrow. >>> >>> Cheers, >>> Ronni >>> Sent from Ronni's iPad4 >>> >>> On 23/05/2013, at 4:30 PM, Alan Smith <[email protected]> wrote: >>> >>>> re-sending in Plain Text >>>> >>>> Begin forwarded message: >>>> >>>>> From: Alan Smith <[email protected]> >>>>> Subject: Re: SBS Television Frequency >>>>> Date: 23 May 2013 1:09:59 PM AWST >>>>> To: [email protected] >>>>> >>>>> Hi Ronni >>>>> >>>>> Thanks for picking up the last point - SBS website access has been >>>>> frustrating me for quite a while. Access has been intermittent - works >>>>> for a while then fails for several days. Used to have similar problems >>>>> with BankWest, but that has been behaving itself of late (since the bank >>>>> changed their homepage design?). >>>>> >>>>> 1. Yes, JavaScript enabled. >>>>> 2. Yes, possibly. The plugin is Adobe Flash Player 11.7 r700. But >>>>> are you suggesting there is a special plugin to be installed from the SBS >>>>> site? >>>>> >>>>> Cheers >>>>> Alan >>>>> >>>>> >>>>> >>>>> On 23/05/2013, at 12:02 PM, Ronda Brown <[email protected]> wrote: >>>>> >>>>>> Hi Alan, >>>>>> >>>>>>> I can't access the SBS website either, but that's another problem - - - >>>>>>> . >>>>>> >>>>>> Do you have JavaScript enabled (NOT Java); Safari > Preferences - >>>>>> Security "Enable JavaScript". >>>>>> Also Plugins: Flash 9 and above HD > Library> Internet Plug-Ins - Flash >>>>>> Player.plugin for the SBS website? >>>>>> <http://www.sbs.com.au/> >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> Sent from Ronni's iPad4 >>>>>> >>>>>> On 23/05/2013, at 11:24 AM, Susan Hastings <[email protected]> wrote: >>>>>> >>>>>>> You will need to do a rescan. This was being advertised on commercial >>>>>>> channels for the past few weeks. Everyone watching TVhas to do this as >>>>>>> we are now all on digital. It's nothing to do with your antenna or the >>>>>>> EyeTV. >>>>>>> >>>>>>> You can do the rescan using the EyeTV software. >>>>>>> >>>>>>> Sent from my iPad >>>>>>> >>>>>>> On 23/05/2013, at 11:16 AM, Alan Smith <[email protected]> wrote: >>>>>>> >>>>>>>> A question on the edge of "all things Apple" … >>>>>>>> >>>>>>>> Has SBS recently changed their Perth transmission frequency? Possibly >>>>>>>> from 536.5 MHz to 184.5 MHz? >>>>>>>> >>>>>>>> Ray Forma gave a link to a frequency chart 2 years ago, but the data >>>>>>>> may be out of date. The chart shows 536.5 MHz but the re-tuned EyeTV >>>>>>>> shows 184.5 MHz. >>>>>>>> >>>>>>>> <http://vk3khb.gak.net.au/atv/chnlchrt.html> >>>>>>>> >>>>>>>> My Eye TV can no longer access SBS, showing a 10-20 percent quality >>>>>>>> measure. Previously had excellent reception. I have not been able to >>>>>>>> access Seven network on 177.5 MHz for several months (but I never has >>>>>>>> occasion to try before Christmas - - -). It looks like the lower >>>>>>>> frequencies are dropping off. Time to call in the TV antenna people? >>>>>>>> >>>>>>>> I can't access the SBS website either, but that's another problem - - >>>>>>>> - . >>>>>>>> >>>>>>>> Cheers >>>>>>>> Alan > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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