I hope this isn’t too far off topic. My husband recharged his iPhone 4 at a 
Telstra shop but didn’t know the password or Apple ID because I have been 
managing the phone for him on my computer. I tried to unblock it on the phone 
itself, but there are too many passwords involved — Apple and Telstra -- and I 
didn’t hit on the correct one, which made the phone even more unresponsive.

I have just sorted out the ID and password with Apple, but the The phone is on 
iOS 7.3 so it is not listed as one of my devices.

I searched on the Telstra site for info about how to unblock an iPhone, but 
everything seemed to be about unlocking a phone. I didn’t buy the phone from 
Telstra. The only Unblock iPhone mention on community support was not relevant 
to this situation.

Where do I go from here? I hope someone can help.
TIA,
Pat
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