> On 15 Jun 2017, at 11:21 am, Pat <[email protected]> wrote: > > I hope this isn’t too far off topic. My husband recharged his iPhone 4 at a > Telstra shop but didn’t know the password or Apple ID because I have been > managing the phone for him on my computer. I tried to unblock it on the phone > itself, but there are too many passwords involved — Apple and Telstra -- and > I didn’t hit on the correct one, which made the phone even more unresponsive. > > I have just sorted out the ID and password with Apple, but the The phone is > on iOS 7.3 so it is not listed as one of my devices. > > I searched on the Telstra site for info about how to unblock an iPhone, but > everything seemed to be about unlocking a phone. I didn’t buy the phone from > Telstra. The only Unblock iPhone mention on community support was not > relevant to this situation. > > Where do I go from here? I hope someone can help. > TIA, > Pat
Hi Pat, I’m having trouble trying to understand what you actually mean… to charge his iPhone he should not have required his Apple ID? Was it the PASSCODE to unlock for the iPhone that your husband did not know? How to Reset iPhone Passcode If you forgot your iPhone passcode you can bypass the lock screen completely and reset the passcode by using iPhone recovery mode <http://osxdaily.com/2011/01/08/iphone-recovery-mode/>. Warning: This will require you to restore your iPhone <http://osxdaily.com/category/iphone/> or iPod touch <http://osxdaily.com/tag/ipod-touch/>, this means you’ll lose all data on the device and be back to factory settings. Bypass & Reset the iPhone Passcode Disconnect the USB cable from the iPhone, leave the other end connected to your Mac/PC Launch iTunes Press and hold the Home and Power button on the top of the iPhone to turn off the device Press and continue to hold the Home button <http://osxdaily.com/2011/01/16/forgot-iphone-passcode-how-to-reset/#> while you reconnect the USB cable to your iPhone, this will cause the iPhone to turn on Continue to hold the Home button until an alert message in iTunes appears that an iPhone in recovery mode has been detected Now that the iPhone is in recovery mode, you must restore the device: From iTunes, look under the “Summary” tab Click on the “Restore” button within iTunes This will wipe all files, settings, and apps from the iPhone, including the passcode. When the restore is finished, the iPhone will <http://osxdaily.com/2011/01/16/forgot-iphone-passcode-how-to-reset/#> be at the factory settings. At this point you can choose to start from scratch or to restore the iPhone from a backup <http://osxdaily.com/2010/10/21/restore-iphone-from-backup/>. Cheers, Ronni 13-inch MacBook Air (April 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage macOS Sierra 10.12.5
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