Thank you once again Ronni. I visited my daughter today and carried out your suggestions. All works perfectly now. I reckon the crucial thing was removing Gumtree data.
However whilst I was there I noticed she had upgraded to High Sierra 3 days ago. I had previously advised her not to do this because her iMac is 2010 and her internet speed is terrible. I asked her about it and she said “might have been something I clicked on”. But I noticed that she still had iPhoto in the Dock. When I clicked on iPhoto it was not able to find the Library. So I looked for Photos in the Applications folder …. NOT THERE ! Shouldn’t the upgrade have installed Photos and replaced iPhoto ? > On 4 May 2018, at 1:24 pm, Ronni Brown <[email protected]> wrote: > > Hi Stephen, > > Bit of a tricky issue, especially when none of us are experiencing the > problem. > I don’t know what OS or version of Safari your daughter is running. > > Make sure that "private browsing” is turned off on Safari > https://support.apple.com/en-au/KM204854?cid=acs::applesearch > <https://support.apple.com/en-au/KM204854?cid=acs::applesearch>> > > Safari 11.1 > Check Safari Preferences: > > Security - Web content: ✔Enable JavaScript is selected and Block pop-up > windows is NOT selected > Privacy - Cookies and website data: Block all cookies (is NOT selected) > Extensions - if AdBlock is installed - disable it to test for Gumtree. And > disable other extensions that could be causing the issue. > You can turn them back on after testing if required. > > You definitely removed data related to the Gumtree website? > 1. Choose Safari > Preferences. > 2. Click the Privacy icon. > 3. Click the ‘Manage Website Data’ button > 4. Search for the name the website ‘gumtree’ whose data you want to remove. > 5. In the results list, click the domain gumtree.com.au > <http://gumtree.com.au/> that has data you want to remove. > 6. Click Remove All. > When you're finished, click Done and close the preferences window. > > Note: You will need all login details for your daughter’s access to her > gumtree account. > > When finished Quit Safari - then Open Safari and test the gumtree.com.au > <http://gumtree.com.au/> > > Cheers, > Ronni > >> On 4 May 2018, at 10:52 am, Stephen Chape <[email protected] >> <mailto:[email protected]>> wrote: >> >> Hi Ronni. >> Any ideas what I should look for in Safari please ? >> I will probably go to her place in next few days. >> >>> On 2 May 2018, at 3:13 pm, Stephen Chape <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Hi Ronni. >>> >>> Just got word back that Gumtree works fine with Chrome. >>> So looks like Safari requires attention ? >>> >>>> On 29 Apr 2018, at 3:31 pm, Stephen Chape <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> Sorry Ronni. >>>> Yes I did that. >>>> >>>> I am half hour away from her place. >>>> So I have asked her to try using Chrome and let me know what happens. >>>> >>>>> On 29 Apr 2018, at 12:12 pm, Ronda Brown <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>> But did you Clear the cache and remove cookies first? >>>>> Then Quit Safari after clearing the cache file & cookies for the gumtree >>>>> website. >>>>> >>>>> Cheers, >>>>> Ronni >>>>> >>>>> Sent from Ronni's iPhone 7 Plus >>>>> >>>>> On 29 Apr 2018, at 9:44 am, Stephen Chape <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>>> Hi Ronni. >>>>>> >>>>>> It is Safari. >>>>>> Tried Login as user. >>>>>> Tried browsing without login. >>>>>> Same result. >>>>>> >>>>>> I think her son has Chrome installed so will try that and report back. >>>>>> >>>>>>> On 29 Apr 2018, at 7:40 am, Ronda Brown <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> Hi Stephen, >>>>>>> >>>>>>> What web browser is this happening on, Firefox or Safari? >>>>>>> Ask her to try access Gumtree & login on another web browser? >>>>>>> >>>>>>> Clear the cache and remove cookies from the website that is causing the >>>>>>> problem. >>>>>>> Your daughter would need to enter her login details again. >>>>>>> >>>>>>> cdn.districtm.io <http://cdn.districtm.io/> could be associated with >>>>>>> handling Gumtree transactions? >>>>>>> http://cdn.districtm.io.w3snoop.com/ >>>>>>> <http://cdn.districtm.io.w3snoop.com/> >>>>>>> >>>>>>> Cheers, >>>>>>> Ronni >>>>>>> >>>>>>> Ronni Brown’s iPad Pro 12.9-inch 256GB >>>>>>> >>>>>>> >>>>>>> On 28 Apr 2018, at 1:36 pm, Stephen Chape <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>>> Hi folks. >>>>>>>> >>>>>>>> A couple of weeks ago my daughter had trouble accessing Gumtree. >>>>>>>> Did not matter if she tried to log in or just tried as a browser. >>>>>>>> >>>>>>>> Each time she tried she was re-directed to this website: >>>>>>>> cdn.districtm.io <http://cdn.districtm.io/> >>>>>>>> I have no trouble using my iMac when logging in to Gumtree. >>>>>>>> I have scanned her iMac using MalwareBytes but nothing comes up. >>>>>>>> >>>>>>>> But now she tells me every time she goes to Gumtree she finishes up >>>>>>>> with a blank white screen. >>>>>>>> Even just using www.gumtree.com.au <http://www.gumtree.com.au/> she >>>>>>>> gets the same thing. >>>>>>>> >>>>>>>> Any ideas please folks ? >>>>>>>> I have tried Googling cdn.districtm.io <http://cdn.districtm.io/> but >>>>>>>> have not really learnt anything ? >>>>>>>> >>>>>>>> >>>>>>>> Regards, >>>>>>>> Stephen Chape >>>>>>>> >>>>>>>> >>>>>>>> > > Cheers, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS High Sierra 10.13.4 > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> Regards, Stephen Chape
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