That has given me great confidence in the Telstra move to NBN. Thank you Robin.
I moved reluctantly from Westnet to Telstra 9 years ago when I moved house. I had been very satisfied with Westnet until I moved house. But Westnet could not offer me high speed ADSL at the time and Telstra could. Something to do with the local Phone Sub Station ? In fact it was Westnet that suggested I should move to Telstra (which surprised me at the time). Anyway I have had the most wonderful experience with Telstra since then. I have rarely had to contact them with an issue. But when I have they have been very helpful, quick and efficient. On the other hand, my step daughter is with Westnet. She has me as a contact on her Westnet account because she is not very “tech savvy”. During the past couple of years I have had the most horrendous dealings with Westnet on her behalf. I dread each time she has a Westnet issue and asks me to resolve it for her. I have tried to talk her into going Telstra to make my life easier, but she is not keen on change. I have to say I cannot speak highly enough of Telstra. > On 17 Feb 2019, at 5:09 pm, Robin Belford <rbelf...@highway1.com.au> wrote: > > Switching to NBN - > Here in Busselton, after 24 years with Westnet, with the disconnection of the > analogue phone service imminent I signed up with Telstra for an NBN internet > service. > This consolidated all our fixed and mobile phones and now our internet with > one provider. > (I did start with Westnet, but they were unable to give any coherent service > offerings or timings and I moved on.) > The deal with Telstra was done in Dec 2017 and the change over date scheduled > for 19 Feb 2018. > The modem arrived in early-January and I immediately replaced my existing > ADSL modem with the new VDSL modem, configured it for my existing Westnet > account, and continued as usual. > On the 19 Feb, as promised, NBN Co opened the node (big box on the curb) > around the corner and switched switched us over. > Only later that day when I thought to check the speed did I realised that we > were now on the Telstra service using the NBN and getting 15 times the > previous download speed. > In a word - seamless! > It’s been working flawlessly ever since. > That’s the country life for you. > > ymmv. > > Regards > > Robin > >> On 17 Feb 2019, at 11:27 am, Susan Hastings <susanhasti...@mac.com> wrote: >> >> We had a fairly easy ride with Iinet side of things for the switch to NBN, >> any holdups were with NBNco. As we’ve been on for a year or more the pain of >> switchover is long forgotten. Iinet have also been reliable with phone >> support over the years. No complaints here. >> >> Sent from my iPad >> >>> On 17 Feb 2019, at 11:18 am, Peter Curtis <pe...@augold.com.au> wrote: >>> >>> Hi >>> We had to go on the NBN shortly and on my brother in law’s recommendation I >>> tried Aussie Broadband. The result has been fantastic! Cheaper, guaranteed >>> Australian call centre (which makes a huge difference being older and >>> deafer), constant updates of what is going on (whilst connecting) Since >>> connecting absolutely no problems at all. I still keep waiting for the >>> catch, but so far, none. Perhaps I was just lucky, but I’m sold. >>> Kind regards >>> Peter >>> >>>> On 17 Feb 2019, at 8:50 am, Rod Blitvich <rb...@iinet.net.au> wrote: >>>> >>>> Sorry - smoke coming out of my ears >>>> I guess this is the sad result of a great WA company being taken over by >>>> TPG >>>> I have been a loyal iiNet customer for 25 years >>>> >>>> 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet >>>> NBN >>>> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not >>>> receiving promised call-backs, receiving a call-back yesterday FIVE hours >>>> after requesting one etc I am still not connected to the NBN. >>>> >>>> Finally my hardware arrived on Friday afternoon. >>>> I connected it as instructed on Saturday - guess what? It doesn’t work. >>>> Finally have been told today that it can’t proceed as iiNet are waiting >>>> for my connection request to be lodged with NBN.CO >>>> I asked the caller whose job was that - she replied -“iinet’s” >>>> Not satisfactory? >>>> >>>> Don’t worry sir it should all be taken care of in the next 2 to 3 days. >>>> And don’t disconnect anything in the meantime >>>> So now I wait for up to another 3 days with no Internet (as i had to >>>> disconnect my existing Broadband. >>>> >>>> Far-Out!!!! >>>> >>>> <image.gif> >>>> >>>> Rod Blitvich - Amy & Sam’s Dad >>>> . . . . . . . . . . . . . . . . . . . . . . . . . . >>>> Good Ideas >>>> 0409 681 256 >>>> rb...@iinet.net.au >>>> >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> Regards, Stephen Chape
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