I tried that no better phone is running hot CPU must be running flat out.
Regards

On Thu, 12 Dec 2019 at 10:06, Susan Hastings <[email protected]> wrote:

> Hi, have you tried doing the hard reset, pressing those two buttons, with
> the iPhone not attached to your computer. You mention it not appearing in
> iTunes, which suggests it is still attached.
>
> Sent from my iPad
>
> On 12 Dec 2019, at 4:50 am, Juliet Kitson <[email protected]> wrote:
>
> 
>
> An update
> I held the home button and the top botton for 1 minute phone shut down.
> When switched back returns to same screen  but phone does not appear in
> iTunes screen top corner.
> Regards
>
> On Thu, Dec 12, 2019 at 7:45 AM Juliet Kitson <[email protected]>
> wrote:
>
>> G'Day Stephen
>> I did the upgrade with iTunes as for patience I left it running all night
>> this morning a white screen wit a black apple and a thin black line below
>> it. I cannot get anything to change and I still cannot turn the phone off.
>> Regards
>>
>> On Wed, Dec 11, 2019 at 11:02 PM Stephen Chape <[email protected]>
>> wrote:
>>
>>> Hi Juliet.
>>> I always plug my iPhone into my iMac to perform updates.
>>> Then I open Apple Music ( formerly iTunes).
>>>
>>> Click on the iPhone icon in the left menu and go ahead with update.
>>> This in my opinion is the crucial way to go about this.
>>>
>>> Firstly it always first performs a backup to my iMac first.
>>>
>>> Secondly (as has happened in the past) the upgrade can be performed
>>> without being hindered by the capacity of your iPhone storage. If the
>>> upgrade is larger than your iPhone storage it is not able to perform the
>>> upgrade directly on the iPhone.
>>>
>>> And sometimes my iPhone does not indicate during the upgrade that it
>>> requires my passcode to continue.
>>> The iPhone screen simply sits and waits (and I am left wondering).
>>> So I need to enter my passcode on my iPhone to continue.
>>> Sometimes you need to walk away for a while and when you return you will
>>> have a message indicating what is required next.
>>> Never let impatience get the better of you.
>>> Stop … meditate … be very buhdist … relax …. take your time !!!!
>>>
>>> On 11 Dec 2019, at 7:16 pm, Juliet Kitson <[email protected]> wrote:
>>>
>>> Ok
>>> I have an iPhone 5s with software 10.2
>>> I decided to update software to version 12.---
>>> When update had finished a message appeared on screen of iMac running
>>> Majove,\.
>>> The message was "Allow this computer to access your iPhone by responding
>>> on the Phone.
>>> No message appeared on Phone screen.
>>> All that was on the screen was the apple logo and a white under the logo.
>>> When noting changed after an hour I decided to shut down the phone, but
>>> no amount of pushing the home button or the turn off button hard any effect,
>>> Maybe somebody can give me some advice.
>>> regards Bill & Juliet
>>>
>>> On Wed, Dec 11, 2019 at 10:02 PM Stephen Chape <[email protected]>
>>> wrote:
>>>
>>>> Struth Juliet.
>>>> I cannot understand your request.
>>>> Please slow down and use English in small sentences.
>>>>
>>>>
>>>> On 11 Dec 2019, at 1:51 pm, Juliet Kitson <[email protected]> wrote:
>>>>
>>>> G'day All
>>>> I have an iPhone 5S which I just updated software to 12. something at
>>>> then end it  requested I respond on phone to allow access by my computer
>>>> after an hour nothing happened so I disconnected now I can't even switch my
>>>> phone of any suggestions.Updated form 10.2.
>>>> regards Bill & Juliet
>>>> -- The WA Macintosh User Group Mailing List --
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>>>>
>>>>
>>>>
>>>> Regards,
>>>> Stephen Chape
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>
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>>>
>>>
>>> Regards,
>>> Stephen Chape
>>>
>>>
>>>
>>>
>>>
>>>
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>>
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