Hi,
I was working on tickets2email.py file to deploy it for my app and I
observed (a bug) that we are appending request.folder twice e.g.
applications/init/../init/errors/applications/init/errors/122.1....
first in getting filename for ticket in tickets2email.py
filename = os.path.join(path, file)
...
...
error.load(request, request.application, filename)
then in gluon/restricted.py file
def _error_file(self, request, ticket_id, mode, app=None):
root = request.folder
if app:
root = os.path.join(os.path.join(root, '..'), app)
errors_folder = os.path.join(root, 'errors') #.replace('\\',
'/')
return open(os.path.join(errors_folder, ticket_id), mode)
ticket_id passed already had path till errors_folder so this resulted
in appending errors_folder path twice.
I removed errors_folder path from the ticket_id passed from
tickets2email.py and resulting path was correct.
Please let me know if I missed something.
Regards
On Dec 21, 10:38 am, mdipierro <mdipie...@cs.depaul.edu> wrote:
> You are right... I will change the name as bugs are fixed, when I post
> it on appliances.
>
> On Dec 20, 11:24 pm, Phyo Arkar <phyo.arkarl...@gmail.com> wrote:
>
>
>
>
>
>
>
> > Hello Massimo,
>
> > Helpdesk App is something you usually see on IT Support/ Hosting
> > /Callcenters . If you have a web hosting on a popular hosting sites , and if
> > you had requested support you will see it.
>
> > Here is the most used (and popular) help desk system written in perl .. you
> > can try it therehttp://bestpractical.com/rt/
>
> > What it does:
>
> > 1)When a new user sent an email to supp...@yoursite.com , it creates a
> > ticket in a database , announce by emailingg support persons at business-end
> > .
> > 2) Then user will be provided with a link where he can register and login to
> > follow that ticket , update/close issue or reopen, open another issue
> > 3) User can also manually register and login , then create tickets .
>
> > That how it works.
>
> > What you have is ticketing system for web2py , not close to helpdesk , we
> > need to avoid confusion here i think.
>
> > Regards,
> > Phyo.
>
> > On Tue, Dec 21, 2010 at 6:53 AM, Plumo <richar...@gmail.com> wrote:
> > > hi Massimo, if I understand correctly what you created is for managing
> > > web2py tickets, while a helpdesk app is for managing client inquiries. So
> > > perhaps rename it to avoid confusion.
>
> > > Noticed an error:
>
> > > File
> > > "/home/web2py/devel/applications/helpdesk/views/plugin_wiki/page_edit.html"
> > > , line 99
>
> > >
> > > response.write(URL('static',f='plugin_wiki/markitup/sets/markmin/set.js"></
> > > script>
>
> > > SyntaxError: EOL while scanning string literal
