Also, It stock to 3 tickets no matter that I change the parameter of my testing function I made just for the purpose...
Richard On Mon, Dec 20, 2010 at 4:45 PM, Richard Vézina <[email protected] > wrote: > I try to make it work with gmail without success... > > ickets2db.py not finding the new ticket base on the 0.py delay set in > settings.sleep_seconds = 5*60 > > I set it to 1 sec... Nothing new in helpdesk ticket "tray" > > It is really nice to initiate the project Massimo. Thanks a lot. > > Richard > > On Mon, Dec 20, 2010 at 2:06 PM, mdipierro <[email protected]>wrote: > >> Here is a web2py helpdesk app. >> >> http://web2py.com/examples/static/web2py.app.helpdesk.w2p >> >> Please help me test and improve it. >> >> 1) edit applications/helpdesk/models/0.py >> >> set the email info and set the list of apps to be monitored >> >> 2) on each server (one if you only have one) run >> >> python web2py.py -S helpdesk -M -N -R applications/helpdesk/private/ >> tickets2db.py >> >> this will check for new tickets, email you when it finds one, archive >> the ticket in the app db, delete the ticket file. >> >> 3) visit http://.../helpdesk >> >> to search for stored tickets in the monitored apps. Each ticket has >> its own comments thread. >> >> I am sure it has some bugs that need fixing. >> It will be easy to add features since all tickets are in DB. > > >
