Does it work under 1.88.2? I will test with the last version...
Richard On Mon, Dec 20, 2010 at 6:15 PM, mdipierro <[email protected]> wrote: > I forgot to pass the settings.... parameters to the mail.settings.... > in db.py. > > 1 is to low. Try 60 seconds. > > > > On Dec 20, 3:45 pm, Richard Vézina <[email protected]> > wrote: > > I try to make it work with gmail without success... > > > > ickets2db.py not finding the new ticket base on the 0.py delay set in > > settings.sleep_seconds = 5*60 > > > > I set it to 1 sec... Nothing new in helpdesk ticket "tray" > > > > It is really nice to initiate the project Massimo. Thanks a lot. > > > > Richard > > > > On Mon, Dec 20, 2010 at 2:06 PM, mdipierro <[email protected]> > wrote: > > > Here is a web2py helpdesk app. > > > > > http://web2py.com/examples/static/web2py.app.helpdesk.w2p > > > > > Please help me test and improve it. > > > > > 1) edit applications/helpdesk/models/0.py > > > > > set the email info and set the list of apps to be monitored > > > > > 2) on each server (one if you only have one) run > > > > > python web2py.py -S helpdesk -M -N -R applications/helpdesk/private/ > > > tickets2db.py > > > > > this will check for new tickets, email you when it finds one, archive > > > the ticket in the app db, delete the ticket file. > > > > > 3) visit http://.../helpdesk > > > > > to search for stored tickets in the monitored apps. Each ticket has > > > its own comments thread. > > > > > I am sure it has some bugs that need fixing. > > > It will be easy to add features since all tickets are in DB. > > > > >
