hi Massimo, if I understand correctly what you created is for managing web2py tickets, while a helpdesk app is for managing client inquiries. So perhaps rename it to avoid confusion.
Noticed an error:
File
"/home/web2py/devel/applications/helpdesk/views/plugin_wiki/page_edit.html",
line 99
response.write(URL('static',f='plugin_wiki/markitup/sets/markmin/set.js"></script>
SyntaxError: EOL while scanning string literal
