I try to make it work with gmail without success... ickets2db.py not finding the new ticket base on the 0.py delay set in settings.sleep_seconds = 5*60
I set it to 1 sec... Nothing new in helpdesk ticket "tray" It is really nice to initiate the project Massimo. Thanks a lot. Richard On Mon, Dec 20, 2010 at 2:06 PM, mdipierro <[email protected]> wrote: > Here is a web2py helpdesk app. > > http://web2py.com/examples/static/web2py.app.helpdesk.w2p > > Please help me test and improve it. > > 1) edit applications/helpdesk/models/0.py > > set the email info and set the list of apps to be monitored > > 2) on each server (one if you only have one) run > > python web2py.py -S helpdesk -M -N -R applications/helpdesk/private/ > tickets2db.py > > this will check for new tickets, email you when it finds one, archive > the ticket in the app db, delete the ticket file. > > 3) visit http://.../helpdesk > > to search for stored tickets in the monitored apps. Each ticket has > its own comments thread. > > I am sure it has some bugs that need fixing. > It will be easy to add features since all tickets are in DB.
