Re: [wc] Re: cancelling aol

[Steve Yang]

Yes, he was fired.

http://news.beta.netscape.com/story/2006/06/15/mp3-recording-trying-to-cancel-aol/

On 6/23/06, denisesudell <[EMAIL PROTECTED]> wrote:

--- In weingartenchatters@yahoogroups.com, "Ellen"
<[EMAIL PROTECTED]> wrote:
>

> Have you guys heard about this?
>
> http://media.putfile.com/AOL-Cancellation
>

Ellen, that was a fascinating audiofile, and I listened to the whole
thing, but it would have been extremely helpful if you explained
what it was about instead of just providing a link that immediately
launched a five-minute audiofile.

That said, I hope AOL immediately canned the guy's ass. (I'm sure
the call has been repeatedly brought to the company's attention.)
Threatening not to cancel a customer's account unless he listened to
the canned spiel is just a jaw-droppingly bad way to try to *keep*
customers.

You ought to send this file to Gene (with a message explaining what
it is before he clicks on it). Maybe he can use it for one of his
famous customer-service columns.

--

Steve Yang
703.507.1831 (c) __._,_.___

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