I've had similar customer service experiences with Verizon. When you try to call for a billing question or anything like that, the first question they ask is "Can we review your account?" I said "OK" the first time, only to have to sit through about 10-15 minutes of services I could be using. Essh! After that when I called and they asked to review my account I always said "NO!". Then I was able to proceed with my issue. I ended up giving Verizon the boot after a major billing error of over $500. They aren't the only phone company in town.
--- In [email protected], "Steve Yang" <[EMAIL PROTECTED]> wrote: > > Yes, he was fired. > > http://news.beta.netscape.com/story/2006/06/15/mp3-recording-trying- to-cancel-aol/ > > > On 6/23/06, denisesudell <[EMAIL PROTECTED]> wrote: > > > > --- In [email protected]<weingartenchatters% 40yahoogroups.com>, > > "Ellen" > > <ellengoodman6@> wrote: > > > > > > Have you guys heard about this? > > > > > > http://media.putfile.com/AOL-Cancellation > > > > > > > Ellen, that was a fascinating audiofile, and I listened to the whole > > thing, but it would have been extremely helpful if you explained > > what it was about instead of just providing a link that immediately > > launched a five-minute audiofile. > > > > That said, I hope AOL immediately canned the guy's ass. (I'm sure > > the call has been repeatedly brought to the company's attention.) > > Threatening not to cancel a customer's account unless he listened to > > the canned spiel is just a jaw-droppingly bad way to try to *keep* > > customers. > > > > You ought to send this file to Gene (with a message explaining what > > it is before he clicks on it). Maybe he can use it for one of his > > famous customer-service columns. > > > > > > > > > > -- > > Steve Yang > 703.507.1831 (c) > ------------------------ Yahoo! Groups Sponsor --------------------~--> Something is new at Yahoo! Groups. Check out the enhanced email design. http://us.click.yahoo.com/SISQkA/gOaOAA/yQLSAA/vzIolB/TM --------------------------------------------------------------------~-> Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/weingartenchatters/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
