Jose with 158 maps, you may want to uninstall 8.04 and run the full copy of 8.03. That would be much faster. An uninstall does not delete your maps, logs, nor notifications. So once you install the full copy of 8.03 the devices would have kept their original settings. The only thing you would have to change is to go into Configure | Program Options and add your Startup maps to the list. Also, if you have web users, you would want to make a backup of the "whatsupg.acc" file and then import it into the Whatsup directory once you are done reinstalling.
If you do not have the full copy or 8.03 contact Support. Mark Singh Ipswitch, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Gamboa, Jose Alfredo Sent: Thursday, December 16, 2004 5:34 PM To: '[EMAIL PROTECTED]' Subject: RE: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? 158 maps and counting. -----Original Message----- From: Mark Singh [mailto:[EMAIL PROTECTED] Sent: December 16, 2004 5:25 PM To: [EMAIL PROTECTED] Subject: RE: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? How many maps do you have Jose? Mark Singh Ipswitch, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Gamboa, Jose Alfredo Sent: Thursday, December 16, 2004 4:09 PM To: '[EMAIL PROTECTED]' Subject: RE: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? Great work around if you have a small amount of devices to make changes on. I have 2949 devices that need to have this hot fix applied to. Any chance anyone from Ipswitch is willing to let me ftp some maps to help me out. :-) -----Original Message----- From: Matthew Reed [mailto:[EMAIL PROTECTED] Sent: December 16, 2004 2:07 PM To: [EMAIL PROTECTED] Subject: Re: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? TOTALLY UNACCEPTABLE!! (for my implementation) A rollback will be required. I have guys ignoring their pagers because of 'CRY WOLF' syndrome. Imagine a wide area network where you have a several hundred devices, with two or more services monitored, spread out on a many many maps. Missing a ping here and there causes pager havoc. Shoulda waited another week to beta-test. :( ----- Original Message ----- From: "Mark Singh" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, December 16, 2004 12:43 PM Subject: RE: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? > To reiterate, you can get around the UP alert issue by setting the UP Alert > Mode to "Send individual UP alerts for the device and each service > that comes up" instead of "Send UP alert after the device and all > services are up". > > With this Up alert mode, the device will first reach its trigger > level, send > a down and then when it comes back up send an UP alert. It will not > send and UP alert for each of the services on the device itself. > > The purpose for this design was to have WUG send individual SVCUP > alerts specifying which specific service came up. Before this all you > would get was a SVCUP alert, and it really did not tell you what > service came back up. > > > Mark Singh > Ipswitch, Inc. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Kelly > Anderson > Sent: Thursday, December 16, 2004 12:26 PM > To: [EMAIL PROTECTED] > Subject: RE: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? > > > Hello, > > Ipswitch has recognized the issue with the errant alerts. We are in process > of testing a hotfix which will eliminate this problem. > > However, in the meantime, here is a work-around to address the issue: > > Go under: Device Properties->Alerts->Edit Alert > > Check "Send individual UP alerts for the device and each service that comes > up" should significantly reduce the issue. > > On behalf of Ipswitch, I want to apologize for the hardship this patch > has created. We are working hard to release the hotfix to eliminate > this pain. > > Best, > Kelly Anderson > Ipswitch, Inc. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Kelly > Anderson > Sent: Thursday, December 16, 2004 11:57 AM > To: [EMAIL PROTECTED] > Subject: RE: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? > > > Ipswitch is currently in progress of addressing this issue as high priority. > I will follow up with you all very shortly. Please hold tight. > > Thanks, > Kelly Anderson > Ipswitch, Inc. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Gamboa, > Jose Alfredo > Sent: Thursday, December 16, 2004 11:40 AM > To: '[EMAIL PROTECTED]' > Subject: RE: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? > > > Same with us. Does anyone know how to uninstall the patch? > > -----Original Message----- > From: Robert Wicks [mailto:[EMAIL PROTECTED] > Sent: December 16, 2004 11:22 AM > To: [EMAIL PROTECTED] > Subject: RE: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? > > > Same here. No downs, but lots of up notifications. > > Rob > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Simon > Sent: Thursday, December 16, 2004 11:16 AM > To: '[EMAIL PROTECTED]' > Subject: Re: [WhatsUp Forum] WUG 8.04 patch - UP with no DOWN alert? > > Same here and it is really bad for me. > Is there a way to back out of WUG 8.04 patch? > > Simon > -- > > On Wed, 15 Dec 2004, McNeil, Jim wrote: > > > I just installed the WUG 8.04 patch and it seems like it's > > exhibiting the same behavior in WUP that people have been > > complaining about -- UP > > > alerts with no corresponding DOWN alert. > > > > I haven't tested this sufficiently yet, but I did receve a few UP > > alerts for devices that missed only 1 ping when my alert trigger for > > DOWN notifications is 2. > > > > Has anyone else installed this patch yet and are you seeing the same > > results or is it just me? > > > > Jim > > > > > > Confidentiality Notice: This e-mail message, including any > > attachments, is for the sole use of the intended recipient(s) and > > may contain confidential and privileged information. Any > > unauthorized review, use, disclosure or distribution is prohibited. > > If you are not the intended recipient, please contact the sender by > > reply e-mail and destroy all copies of the original message. > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
